Montebelo Aguieira Lake Resort & Spa

Foi pouco tempo, mas o suficiente para repor energias.

Vista excelente, hotel confortável e bonito

Maravilhoso, acordar com a vista incrivel sobre o lago! A repetir...

Tudo excelente, desde a simpatia, amabilidade e disponibilidade dos funcionários, até à limpeza, alimentação, piscinas. Para famílias é do melhor ❤️ venho encantada

At breakfast there are no natural juices, only machine juices, and in general the choice at breakfast is not very large, not for 4-5 star hotels. The bar area at the reception looks poor, there are often dirty plates and glasses on the tables, and no one cares about it. The staff are generally unfriendly, nobody cares about anything, nobody makes much effort. The outdoor pool is good, not bad, but the indoor pool leaves a depressing impression with its interior. Just like the entire interior of the hotel. There is something to do in the gym, but only with half of the equipment, the rest is rusty and it is not possible to change the weight, everything sticks. Outside, the hotel environment is very strange, it looks like a large area, but there is nowhere to walk, there is no plants, just tall grass and bushes. Dinner can only be advised to take as a buffet, so it is more or less possible to eat comfortably. We went to have dinner à la carte. We waited 15 minutes for them to take our order, and half an hour later the waiter approached us and informed us that there was no salmon for the salad, suggesting we have the same salad but with ham instead of salmon :) It seemed like a joke, so we ordered another dish. In the end, they brought us our food an hour after we arrived! When I asked them to take away the dirty plates, they nodded and only removed them 10 minutes later. All this despite there being nowhere else nearby. The hotel is only suitable for families with small children, who cook in the apartments and need a few playgrounds and a swimming pool.

Unfortunately, this was not a 5 star resort. The employees are so RUDE. I can not begin to tell you the long list of issues we experienced during out stay along with many of our family members at this resort. The pool area had no employees. You would have to order drinks and food on the first floor and then bring down yourself each time. The pool was dirty! No customer service at all. One restaurant, no irons in rooms, You can pay to have your clothes ironed. We had heard Portugal was a friendly country. Maybe Porto was a better choice, but this area was not worth it! Stay away if you want a relaxing vacation.