Utente ospite
22 luglio 2024
One mediocre hotel at best for its facility, room, and food. This hotel is the most disrespectful to its customers I ever stayed in my life. Upon check out, the hotel asks the customers to hand over pool towels to the front desk from the room. We have never experienced such strange policy and was demanded to go back to the room to retrieve the towels that we never used and hand them over to the front desk. In the guest room, there is a long list of of items with price next to them. In other word, the hotel assumes all customers are potential thieves. When we checked in, we were requested to pay in full. When I received the receipt of the credit card charge, it showed that we were given the options of paying in USD versus Euro. In fact the hotel never gave us the option and charged directly in USD with additional 4% mark-up. If you are visiting Coimbra area, stay somewhere else. You can skip this hotel. It is rundown and definitely not qualified to be considered as a resort.
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