Alleppey Palm Beach Resort & Cafe

Great location on beach, which is why we selected this facility and booked two "Sea View Rooms" on 1st Floor (2nd level above ground floor). Worst possible experience when we got there. We were in constant communication by phone with Manager on property. When we arrived, found that the same Manager had given away both our rooms to another party that had arrived without reservation. So he left a person who claimed to not understand either Hindi or English to take us to rooms on 2nd floor (3rd level above ground floor) -- with one sea view room and another room in the back with no view whatsoever. We refused to take the replacement rooms. An argument ensued. Finally, the Manager on property showed his face -- he was hiding from us after having given away our rooms. He claimed they did not guarantee the Sea View Rooms. We presented confirmation email and videos showing what was promised, including room numbers that were supposedly set aside for us!! After about two hours arguments, we threatened to go police and file a complaint about being cheated. At that point, the Manager convinced the other party who were occupying our reserved rooms to move upstairs to the rooms we didn't want. Then the servants cleaned the two 1st Floor rooms and finally we were able to check-in. All-in-all, while the location was fantastic, the entire experience was ruined by a lying cheating manager and his staff.

Our rooms were not ready at noon. we had to wait until almost 2 pm and then the cleaning started. no hot water, no TV, filthy rooms, elevator does not work, filthy beddings and towels, manager full of excuses, don't waste your money! Beach is unkept and was at some places littered with glass. My husband had to borrow a wrench to clean out the sinks tap. The cook is very sweet! He tries to accommodate for your needs.