Taj Alibaug Resort & Spa, Maharashtra

Old and run down in the middle of nowhere with no scenery around, but a wire fence giving you a nice prison atmosphere. Non existent service.

Visited TAJ Alibaug - Resort and Spa with 11 other family members immediately after Diwali 2025. Wonderful and a Memorable Experience where the very people taking care of the brand TAJ, lived up to its billing. It is unfair that I am not able to recollect everyone's name but Lalit, Himanshi , Anjali, to name a few were at their courteous best when handling guests, not just us but even others where I saw a few disagreements being handled in an ice cooled manner. Food was excellent !! The property is very well maintained and as my father in law put it, "with a sprawling property with amenities like this, you need not go out anywhere else for relaxation" Rooms were clean and housekeeping staff was always on its toes and more importantly, extremely polite. The best part was that based on our request, they allowed us to occupy all our 4 rooms for almost 1.5 hours beyond our stay on the last day, without charging a single rupee extra... Which 5 Star Hotel would be so kind ?

We Checked-In on 26th and Checked-Out on 29th October 25. Our Room # were 3106 and 3107 in C-Wing. Rooms were very nice, neat and clean. We had Breakfast and any One major meal included in our package for all of us ( Total 05 Guests ). The Breakfast spread was lavish with several options, however the Dinner Buffet spread was not good. It had limited options plus the dishes were cold when we entered the restaurant to eat at 22:00 hours on both the days. We were aware that the Buffet entry closes at 23:00 hours but that does not mean that the food in the Chafing dishes is okay to be cold. We had a very horrible experience on the evening of 27th October when the Buggy in which we were travelling from the Indoor Recreation area till the C Wing met with an accident since driver Mr Lalit lost his Control while climbing up the slope towards the building and the buggy went off the path and entire right side of the buggy fell into the pit breaking three flooring tiles as well. My Wife and Daughter got hurt due to this and my wife's last finger of Left hand had Swollen up immediately with bruises over her hands and legs. The driver apologised got scared and informed us post the accident that this happened as the buggy was overloaded with Pax weight but the same was not informed to us before starting the buggy trip neither were we informed that the buggy could not carry 06 People ( 05 Pax + 01 Driver ). Our entire recreation plans for 28th and 29th October went down the drain since my wife was in severe pain and so was my daughter. This was a very scary incident that happened and it could have been fatal since the gentleman driving the buggy was not a buggy specialist driver and was from Front Office Dept. On the other hand PFB the Positive Feedback for Mr Pratesh Parekar and Mr Shreekant Kadam : 1) Right from the time of our check-in till our check-out, Mr Pratesh Parekar from the Front Office Dept. was very helpful and Provided us with a wonderful experience. He assisted us in a swift checkin, Provided information on a lot of local wherabout on being asked and also took care of all our needs during our entire stay. He was frequently checking with us whether we were comfortable throughout our stay and also ensured that we were well taken care off. Even after we checked out on 29th October he went out of his way to search for my son's Rayban Sunglasses which we had forgotten in the vehicle which had dropped us to the hotel during our check-in. Not only did he trace the driver but also ensured that he found the sunglasses and couriered it to us to mumbai. He was just amazing in his Overall Customer Service. A Gem of a Person and an Asset to the Taj Resort Alibag. 2) The other wonderful experience provided was by Mr Shreekant Kadam the recreation Representative who went out of his way and ensured that our kids had a gala time. He arranged a painting, sand art and diya Paiting session for us. He even arranged rabbits feeding, duck feeding, duck para

Excellent reception and overall service . Especially at Reception with staff Rahul was very calm and composed and despite a mistake from my end on booking dates made us feel comfortable and found the right solution with support from his senior who was also cooperative. That was a great start to the experience at Taj epitomizing the spirit of service .

our experience was so good specially the staff is so supportive and mr . lalit has helped us with our accommodation so well

Best room Nice Staff services Best weather Happy vibes Good time to spent Over all best experience Good good good good good