Hotel in zona Casbah di Algeri, Algeri

Non c'è niente da dire.

I’ve been in this hotel for the last 15 day of August, I could/should say, it I very convenient location a big plus is the service and quality of it, eating will never disappoint you a the restaurant; the staff including the Chef will spoil you, if not, they will make sure something can be arranged to make you happy, they will help and treat you like a family, at the restaurant Sofiane and his colleagues are amazing. While taking care of yourself and your room, Narimane, Marouane and Siham (I am 100%, I misspelled their names) are very lovely and 150% committed to be your comfortability. Ahh… the front desk staff are as good as mother could be, they make sure you are comfortable, safe, and good serviced. What can I tell you, I am 100% and 1000 time happy customer.

La maggior parte dei servizi che ho visitato non sono disponibili.

Entri in camera e trovi solo un set di asciugamani per due persone e il tappetino da bagno non sanno cosa è. Per avere i set completo li abbiamo dovuto chiedere più volte. Abbiamo dovuto cambiare stanza perché non c’era il vetro per la doccia sulla vasca da bagno. Nel secondo il sediolino del bagno non era fissato. A colazione non hanno il black tea ma solo greet tea o verbena. Nella cena i cibi, compresi la pizza, sono tiepidi e per farmeli riscaldare nel forno a microonde ho dovuto chiederlo più volte incontrando il menefreghismo più assoluto dei camerieri . Insomma uno standard di efficienza bassa

Bene, ma questa volta il letto è troppo vecchio e l'apparecchiatura di aria condizionata è molto vecchia. In generale, se il prezzo di circa 600 è buono, a volte il prezzo si sposta a più di 800, è più costoso.

فندق جميل و نظيف و عمال يعرفون كيفية المعاملة مع الزبائن

We picked this hotel on advice of our local travel agent because it's located nearby a shopping center. We planned to stay there for 2 nights. Check in went smoothly. The front desk ladies were nice. When we entered the room, it's hot. Tried the aircon button, nothing. Called the front desk, they sent a housekeeping lady who explained in somewhat limited English that the hotel aircon is off so we had to open the windows. WHAT??? We talked to the front desk about it and they said, ”If after returning from your tour the room is still hot, we'll change the room”. Off we go on our tour. When we returned, sure enough the room was still hot . They had a new shift at the front desk and they knew the issue, so they helped us find another room. Three rooms later, now they put us in a suite, we thought it was not as hot as the previous 3. All this time, a front desk staff took us around to check all the rooms. Later the Duty Manager called and explained that for the months of March-April-May the hotel's central aircon is switched off. Why? The management's policy. WHAT??? We're tired so we settled but couldn't sleep that night, the room was too warm for us. Opening the windows didn't help a bit. The room was depressingly dark, not enough lighting. The furniture was old and the leather on the sofas is already torn. Reminds me of cheap motel, certainly not a Mercure. Bathroom lacked of good lighting. Entering the bathtub is dangerous due to its weird design and position. throughout of this the hotel staff did their best to make us feel comfortable, they were really understanding and helpful but can't do nothing about the aircon. Their gym, on the other hand, was well-lit, cool enough and had complete equipment. First thing in the morning we spent calling nearby hotels, including the nextdoor Marriott Bab Ezzouar, and asked if their aircon was also switched off. Answer: ”No, ours is on!”. After a sad breakfast with very limited menu, we checked out and moved to next door Marriott where we were given a beautiful and cool room.

Ansioso che parlerebbero francese, tranne quando abbiamo iniziato in francese, hanno guardato il mio passaporto (americano) e si sono trasferiti in inglese. Solo per incontri disgustosi con il personale che iniziava in francese, poi spostarsi in modo scherzoso in inglese meno fluido quando si ricordavano che ero americano. Quando parlavo con qualcuno che non vedeva il mio passaporto, era tutto a posto. Queste interazioni scomode con il personale da solo sono una ragione per cui non mi fermerò di nuovo.

Per il meglio l'hotel migliore che abbia mai fatto in Algeria, E lì con gli altri hotel che ho fatto in tutto il mondo. Il servizio è grande, la squadra è grande, eccetto una donna che lavora in una ricezione che è estremamente rude ma il resto era sorprendente. Il cibo è bello, il bellissimo spa privato.Ho solo buone cose da dire, e non dimentichero il grande team di custodia e sicurezza.