Valbusenda Hotel Bodega & Spa

The hotel is beautiful, the rooms, the pool, the common areas are all clean. Congrats on that! Here my personal review of the rest: A 5 star property managed poorly, the staff is correct, polite although very busy and not focused on the details you expect when staying at 5 star property. The hotel is clearly understaffed: 1 person at the reception (sometimes none). 1 person at breakfast, sometimes two… clearly not enough. Empty breakfast plates at the buffet, orders that never arrive at your table, coffees that take 15 minutes to get to you, I suppose this part is bcs the kitchen is also understaffed?(do not quote me in this one as I did not see the kitchen). The same person that services the restaurant is in charge of the lobby area, this means, nobody is servicing the lobby really… you call reception and they send someone, which is fine, I get it… the person that comes to you is busy, in a rush and thinking about a million things so mistakes happen, they charge to your room orders that you never made etc. (this happened twice in 3 nights there) 0 people at the pool area, you can spend hours there without anybody showing up checking if a drink is wanted… weird bcs occasionally you have a waiter bringing something for somebody… do you have pool service or not? We booked a package (4 to 5 calls from the hotel before arrival to go through all details which is amazing), we got here and the main details of the package were clear. This is what we booked: -Acceso al spa -Botella de Cava en la habitación a su llegada -Masaje Balinés (60 minutos) -Acceso al spa VIP con bañera de hidromasaje, sauna y baño de vapor (90 minutos) -Cena gastronómica de 6 pases sin maridaje -Late check out 16:00h (sujeto a disponibilidad) -Upgrade (sujeto a disponibilidad) My advice to you, DO NOT COUNT ON THE LAST TWO, points are added there as a hook. Funny as a late check out on a random Monday is always normally granted unless you stay in a busy business hotel where normally people is checking in on the day. Anyway, beautiful hotel, nice spa and pool. DO NOT GO THERE FOR THE F&B or you will get frustrated.

I spent a few nights at this hotel on a recent trip to Spain and while the hotel itself is quite nice and my room was lovely, service was average and dining options too limited. One thing to note is that if Spanish is an issue for you, no one at the hotel except one lady at reception spoke English. For example, it's possible to visit the adjacent winery for a small fee but only in Spanish. I did opt to do the visit but I wouldn't recommend it to be honest, the facilities are oddly designed and from the looks of this seemed to hace been designed in the 80s and not updated since, The wine itself was entry level Toro wine but there was much better places to visit in the area. Finally the hotel itself was completely dead when i stayed with maybe one other room occupied but it lacked ambiance or things to do as there are no bars and it's in a very secluded area. Maybe it's different in the high season but I don't think i'll come back to find out...

We stayed here for two nights (New Year Eve and New Year), the place is amazing I have not enough words to describe it. It is superb. Decorated with Fantastic Taste, Spotless, Big and very comfortable rooms and Wonderful Staff. Just a few minutes from Toro and very close to Zamora, both worth a visit. Food is Amazing and they organized a Great New Year Eve Party. Many thanks to all Staff, we had a Fabulous Time.

Es un lugar estupendo en mitad de ninguna parte, con un personal y una instalaciones estupendas que, sin embargo, no llega a la excelencia. Es como si se hubieran cansado. No se. Cinco estrellas en mitad de la España vacía. Suena genial. Y lo es. Pero no remata. Por ejemplo, habitación genial, ventanales y vistas excepcionales. Cama cómoda.Baño muy bueno. Sin embargo, la ducha sale indefectiblemente por las dos terminales. Incómodo porque te mojas el pelo cuando no quieres. No hay sitio para dejar tus cosas. Ni dónde colgar la toalla. Y el suelo, como en todo el hotel, da la sensación de estar sucio…como algunas otras cositas… eso es un 5 estrellas venido a menos… La comida del Nube, bien. Pero tampoco lo refinada que cabría esperar… Deberían de hacer un esfuerzo para rematar, porque el lugar lo merece.y limpiar los suelos… La cata, simpática. Miguel encantador. Per la bodega no parece que esté en funcionamiento… y también es una pena. Ojalá y cambien, porque da la sensación de estar en liquidación. Y sería una tremenda pena.

El hotel limpio y el entorno impresionante. Las habitaciones bonitas y espaciosas. Pero te cobran por todo, todo es un extra: la cancelación con 6 meses de antelación implica perder el importe íntegro, el spa por niño es 30 euros/día y por adulto 45 euros/ día y nos cobraron un día más porque decían que lo habíamos usado el día previo (cuando estuvimos todo el día fuera del hotel). Muy descontenta. De ahí mi mala valoración. Pd: todo esto lo justifican con que es la tarifa escogida… en fin…

Higiene do quarto péssima. Ninho de moscas nas cortinas. Mais de 40 moscas na suite real. Moscas a pairar no quarto durante a noite!!! Copos da casa de banho com resto de dentífrico. Pior ainda a reação da responsável… age como se fosse uma coisa normal num hotel de 5 estrelas… surreal mesmo! Zero tentativa de compensação ou de fazer-nos sentir confortáveis