Hotel in zona Saint Mary Catholic Church, Alexandria

Il servizio di hotel e hotel è grande! Il servizio di parcheggio è terribile! Il desk front era estremamente bello e accogliente. Il servizio di parcheggio valet era di gran lunga il peggiore che abbia mai avuto nella mia vita. Senza salutare, disse con coraggio, che dovevamo andare a controllare prima di portare la macchina nel garage, ci ha buttato fuori dal garage, così ho fatto in fronte al desk, mentre la mia ragazza era in giro. Non molto finora, fino a quando non siamo tornati con il nostro biglietto di parcheggio pagato $30. Il valet ha detto che non possiamo parcheggiare lì, perché non c'è spazio. Ma abbiamo appena pagato il desk, giusto? Abbiamo poi detto che abbiamo pagato “perciò puoi parcheggiare la nostra auto? Il valletto ci dice: “L’hotel non ha nulla a che fare con questo parcheggio!” anche se il segno di entrata dice Hotel Indigo. Altri clienti nel parcheggio ci hanno detto di andare da qualche altra parte perché era terribile e brutto con loro. Così siamo andati in giro nel quartiere molto occupato e abbiamo trovato un sacco di $10 a mezzo chilometro di distanza. Abbiamo tornato a spiegare al divano di fronte cosa è successo e ci ha dato gentilmente una bottiglia di champagne e acqua e ha rimborsato il nostro parcheggio. Ha anche offerto colazione scontata E il suo parcheggio personale! Wow. Si è davvero preoccupata della soddisfazione dei clienti. Molto consiglia questo posto, ma parcheggia altrove!!!

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

What a great stay! Super Clean. Excellent Breakfast Bar. Wonderful room - we appreciated the upgrade we were given! (thanks!) All staff were extremely helpful, and friendly. A short walk to Kings Street and all the shopping and restaurants. If you are planning to stay here while visiting DC - I would strongly suggest checking out the Metro public transportation. The station is only about 3 blocks away (very walkable. Wish we had done a bit more research on this before traveling. Even the trip from the Ronald Reagan airport to the hotel would have been SO easy! I have only great things to say about this hotel!

Questo è stato un ottimo hotel in una città meravigliosa non troppo lontano da DC. L'architettura era sorprendente, e la stanza aveva un architetto unico. Il servizio era buono e non ho avuto lamentele.

Room key wouldn’t work and front desk despite of trying were unable to offer a working key. Location is good.

La stanza è pulita e pulita, le strutture sono sempre speciali per il bagno.La colazione ha un buffet o un trucco, i piatti di buffet non sono molto classici, non immaginare la stessa cosa del paese.A piedi, 10 minuti a piedi, sono entrambe le linee blu e gialla alla stazione di King Street, entrambe fino al centro della città.

I stayed at this property a little more than a year ago for work. It was satisfactory, although I used the fitness center on that visit and the equipment was not all in working order. Although my expectations for this hotel were not high, the experience was still disappointing. The room was fine, although there appeared to be water damage in the ceiling, visible in the form of paint discoloration (room 706). When I checked in for the two-night stay, I requested housekeeping. It said on the website that housekeeping is done every other day, except on request. The person who checked me in seemed a bit unsure, so I verified the following morning. I arrived back at my room around 7 p.m. to find no one had come. Ironically, the housekeeper left a paper with a QR code waiting for me when I checked in to leave a tip. When I went to complain, I was told (by the same person who checked me in the previous evening) there was nothing that could be done. Really? There was no one from housekeeping on site? No fresh towels in the hotel? I also paid for a rate with breakfast. I was not provided with any information when checking in, until I asked. At that time, I was provided with a card explaining what I was entitled to. On both mornings I ordered the yogurt parfait with fruit and granola, a fruit cup, and a small coffee. On both mornings the fruit was tasteless. This included hard strawberries, unripe cantaloupe, and blueberries. Even the blueberries were tasteless. This really is shameful. Had I not paid for a rate with breakfast, those items and a small coffee would have cost me more than $25 with tax. Finally, I delayed writing this review. I completed the survey sent automatically, providing the information above. Today, I received a pro forma response from the Assistant Manager. This lackadaisical response was the last straw and I feel that it is appropriate for me to share this experience with others.

Our family of 5 stayed here for a week. Everything was clean and in good working order, the staff was pleasant and helpful and the location was close to everything we needed. Parking was easy and free and breakfast was adequate. We felt the fitness center was larger than expected. We REALLY appreciated the daily housekeeping at this property as that doesn’t seem to be common these days. Though this hotel doesn’t have a pool, there are several community pools within 15 min of the property that allow you to swim for a small fee. We went to the one in Old Town and an indoor one at a recreation complex and greatly enjoyed it. Though we found this on our own, it would be great if hotel staff could recommend these options.

Il soggiorno dell'hotel è stato molto meno soddisfacente e qui sono le ragioni: 1. Alcuni membri del personale Front Desk non sapevano come il credito dell'hotel Bonvoy Ambassador funzionava fornendo prove molti sono scarsamente addestrato. a. Il membro del personale front desk mi ha detto che “solo” Lavorava qui” e il manager sarebbe arrivato tra qualche ora per aiutarmi. Nessuno è mai tornato a me. b. Il supporto del manager richiesto, nessuno è tornato a me. 2. La camera dell'hotel aveva: a. Collapsed cushions on the sofa. b. Mold in bathroom c. Musicle rotte o estremamente in uso. d. Torn and ripped window tapes 3. La fattura era sbagliata e difficile da correggere. La nostra famiglia è cresciuta per gestire gli hotel e so che la proprietà e l'esercizio di un hotel è molto difficile, questo hotel illustra solo quanto sia difficile. Non resterò a questo hotel di nuovo perché ci sono così tanti altri hotel di qualità nella zona allo stesso prezzo.

I'm very disappointed in this establishment. There are 30 floors with each with an ice machine, 25 of them didn't work!!!! Ridiculous! My wife and several other people were stuck in an elevator for almost hour!!!! To the point where the fire department was dispatched. After another almost 30mins of the fire department getting the doors open, all of them went upstairs to tell the front desk. Only to be told it was their fault that they got stuck in the elevator, despite them being well below the posted maximum capacity. The maintenance person was rude and very inconsiderate with no sympathy for what just happened to us! No help at all from anyone at the hotel