The Cabins at Alert Bay

Be very careful when you book with Alert Cabins. I had made the booking and paid the 50 percent to hold the booking. However a couple weeks before we were due to be there I had to cancel. I phoned the Cabins, spoke with one of their reps who assured me that I would be given a full refund. Unfortunately I took her at her word and did not ask for the confirmation - I assumed that would be done by email. After a week went by and nothing was credited to my card I sent an email and now they are refusing to honour their agreement and I am out $388.12. T. Browne

Booked and paid for a 2 night stay in Nov 2019 , then Covid struck and travel was impossible even more so to FN areas. At first was told we could rebook, so that was good, Now being told that rebooking was only valid until May 2020. So we lost our money . Epic fail in times of covid, you do the right thing and people take advantage. Note to owners recreational travel was forbidden in May 2020 So the saga continues. Checked my Travelzoo account and the vouch is marked "redeemed". So someone has my money. When this began Travel Zoo told told us that only the owner could make the changes, there was nothing Travelzoo would do due to Covid. According to the TravelZoo site This voucher (“Voucher”) is issued by the hotel or merchant named above (“Merchant”), who is solely responsible for honoring this Voucher in accordance with its terms. We have an emaii from you pushing the date off till May , but the entire province was closed to recreational travel in May.