Aldershot

Very rude customer service by receptionist BOZENA. Very unprofessional,unapologetic,arrogant not helpful at all.

This was the worst hotel experience of my 72 years on this planet. The room we were given on the 7th April was cold and the heating did not work. I contacted reception who said the hotel was fully booked and they did not have supplementary heating. The room had been prepared with one set of towels despite booking for two people. There was excrement on the underneath of the toilet seat. We were promised another room for the second night. At breakfast I had to filter through 5 dishes before I found one that didn't have someone else's cereal still stuck to it. I mentioned this to the floor manager, a lady who was circling the floor eating a bacon sandwich whilst organising breakfast for her family. The second night they had found us another room. Unfortunately some young men who had been shouting and swearing in reception had an adjacent room. Given the prospect of a disturbed night and another shambles at breakfast I decided it would be better to drive the 135 miles home. I have written to Premier Inn twice and had no feed back what so ever. I am dealing with a relatives death so need to visit Aldershot regularly. On my next visit I stopped at the Travelodge which was excellent.

Clean room, friendly staff. I couldn’t do the early check in even when they said it would be possible, as no rooms were ready when I arrived at 10:30am. Also I had no running water in the morning of my stay, bed was pretty uncomfy. The room was nice though and had tea and coffee etc available along with wifi!

Sadly we felt very uncomfortable with the groups of drunk people hanging out in the car park and shouting abusively at us and each other. Room was clean and comfortable but we ended up getting all our valuables out of the car as was informed that car break ins were not uncommon here, although they did appear to have lots of cameras in the car park, we still felt very unnerved the whole time we were there. Not just confirmed to outsides, noisy and shouting in the corridors in the building too.

Clean and very good value for the price. Bar service was a little slow but it was busy. The meal was hot and tasty

Could not fault this premier inn,reception staff are very friendly,room was clean, when we were in the car park ready to leave the cleaning maid came running out with my phone charger,which quite impressed me.

We reported an issue with the TV and got a shrug of the shoulders - not even an attempt to resolve the issue.

Clean, spacious room. Well presented, polite, courteous and helpful staff. Tasty full English breakfast