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Holiday Inn Express & Suites Albuquerque East
4.4/5101 Recensioni

Holiday Inn Express & Suites Albuquerque East

Albuquerque|1.71km dal The National Museum of Nuclear Science & History
A knock on our door at 8pm my wife opened the door to be met by the front desk lady aggressively telling her “multiple complaints about excessive noise and shouting from our room, she had listened at our door and heard screaming and if she got one more complaint we would have to leave the hotel”. I called back down stairs as I was in shock - i thought she must have the wrong room - the only noise was from our perhaps boisterous 6 year old who was watching a kids show on YouTube kids. But she again reiterated “screaming” and that we would be forced to leave. In my opinion I don’t think you could find a quieter family. Certainly the TV would have made more noise. Shocking unbelievably bad customer service - simply asking us to keep the noise down as someone had complained would have been sufficient - but the instant escalation to leave the hotel…..left us feeling very upset. If we disturbed someone at 8pm in the evening, we are truly sorry. The noise insulation seemed good in the hotel - we only heard occasional doors closing and the freeway traffic outside. We had got in from dinner around 7:15pm after a 9 hour drive. After the complaint at 8pm we spent the next 45 mins whispering and stressing that somehow we were going to be put out in the street in a Saturday night in Albuquerque, before going to sleep. Needless to say it was a restless night sleep. As for the hotel, we stayed at a Holiday Inn Express hotel the night before in Fort Worth. So we had a direct compare and contrast. In Albuquerque the shower did not work and there was a problem with the functionality of the blackout shades. The breakfast was a little disappointing as there was only half of the items offered actually available (the sausage and biscuits were great). No yogurts, cinnamon roles, bread for toast. And there was a distinct absence of any staff replenishing food, or cleaning tables etc. Check in was also odd - we had booked a prepaid non cancellation 2 x queen bed room (for our family of 4). Arrived around 5pm. At check in “sorry I don’t have that room, but I do have a king suite with a sofa bed; the hotel is fully booked”. I explained that didn’t work for us, we needed two beds. After some time on the computer the lady said ok, I have a room for you “someone else is going to be disappointed when they check in tonight”. I have no idea what the criteria used to select disappointing a guest were. Overall something just not right with the way this property was running.

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San Mateo Inn
4/596 Recensioni
I've stayed at numerous motels and hotels in the Albuquerque area but the San Mateo Inn is a hidden jewel. I've been to Sandia (dirty room) and Nativo (old musty smell), to name a couple off the top of my head, but this time chose the San Mateo Inn on 2/28/2023. It was a wonderful experience. I pulled in around 8PM and found a friendly lady at the check-in counter. She told me exactly how to get around the building to my room with a stop at the ice machine. I asked if she had a container I could use for ice so I didn't have to make an additional trip out of my room; it was after dark. She accommodated me kindly. The room was spotlessly clean and I asked for a quiet room, which is what I got. The bed was comfortable and had a variety of pillow types. I was quite comfortable and slept well. Large spotlessly clean bathroom. I was also advised that the Denny's, which was next door and very close, gave a 10% off discount to San Mateo patrons. Definite recommend. Great price for a great stay!
TownePlace Suites Albuquerque Airport
4.3/538 Recensioni
As this is an airport, I only had very modest expectations, but those expectations were certainly exceeded. The front desk staff was very friendly and courteous at both check in and out. There is a small fridge stocked with complimentary bottle water at the lobby. Complimentary cookies are also available. The shuttle driver was also friendly, and the shuttle arrived for airport pickup shortly after I called the hotel. The room was spacious, clean and functional (the only thing slightly odd was the spot-light style lighting around the work desk- but it's just a very minor thing). There is a small fitness center right by the lobby - the machines are in good condition. Like all other Townplace properties, it offers complimentary breakfast; and I thought the quality of the breakfast was above-average. The lobby area feels bright and clean. Overall, this property offers excellent value and convenience.
Hilton Garden Inn Albuquerque Uptown
4/5102 Recensioni
Lungo la strada, ho soggiornato nello stesso hotel della catena in diverse città. Sebbene questo hotel sia molto nuovo, non c'è un ristorante. Sfortunatamente, le strade sono in costruzione nelle vicinanze e devi fare una deviazione per andare nei ristoranti o fare rifornimento.
Holiday Inn Express & Suites Albuquerque East
4.4/5101 Recensioni
A knock on our door at 8pm my wife opened the door to be met by the front desk lady aggressively telling her “multiple complaints about excessive noise and shouting from our room, she had listened at our door and heard screaming and if she got one more complaint we would have to leave the hotel”. I called back down stairs as I was in shock - i thought she must have the wrong room - the only noise was from our perhaps boisterous 6 year old who was watching a kids show on YouTube kids. But she again reiterated “screaming” and that we would be forced to leave. In my opinion I don’t think you could find a quieter family. Certainly the TV would have made more noise. Shocking unbelievably bad customer service - simply asking us to keep the noise down as someone had complained would have been sufficient - but the instant escalation to leave the hotel…..left us feeling very upset. If we disturbed someone at 8pm in the evening, we are truly sorry. The noise insulation seemed good in the hotel - we only heard occasional doors closing and the freeway traffic outside. We had got in from dinner around 7:15pm after a 9 hour drive. After the complaint at 8pm we spent the next 45 mins whispering and stressing that somehow we were going to be put out in the street in a Saturday night in Albuquerque, before going to sleep. Needless to say it was a restless night sleep. As for the hotel, we stayed at a Holiday Inn Express hotel the night before in Fort Worth. So we had a direct compare and contrast. In Albuquerque the shower did not work and there was a problem with the functionality of the blackout shades. The breakfast was a little disappointing as there was only half of the items offered actually available (the sausage and biscuits were great). No yogurts, cinnamon roles, bread for toast. And there was a distinct absence of any staff replenishing food, or cleaning tables etc. Check in was also odd - we had booked a prepaid non cancellation 2 x queen bed room (for our family of 4). Arrived around 5pm. At check in “sorry I don’t have that room, but I do have a king suite with a sofa bed; the hotel is fully booked”. I explained that didn’t work for us, we needed two beds. After some time on the computer the lady said ok, I have a room for you “someone else is going to be disappointed when they check in tonight”. I have no idea what the criteria used to select disappointing a guest were. Overall something just not right with the way this property was running.
Homewood Suites by Hilton Albuquerque Uptown
4.4/5100 Recensioni
Mi sono davvero divertito in questa struttura, e sono stato piacevolmente sorpreso dalle comode camere e dalle comode strutture. La suite del Re era sorprendentemente spaziosa, con la camera da letto separata dalla sala da pranzo/cucina, tutto era pulito e ben mantenuto. La cucina era con cottura a caffè, microonde, frigorifero/congelatore, pochi posti, alcuni utensili e due cucchiai da cucina. Il divano soggiorno era comodo. Letti e cuscini erano anche comodi. Il sistema HVAC funzionava bene. Il mio unico reclamo era la pressione bassa dell'acqua nel doccia (possibile una funzione di risparmio d'acqua), l'hotel era piuttosto tranquillo. La mia stanza era sul lato della proprietà che si trovava davanti a Cutler Ave, e non c'era nulla di rumore di traffico. Solo occasionalmente rumore da altri ospiti. La zona del lobby e del colazione erano invitati. Il caffè era sempre disponibile nel lobby, che era un bel toccamento. Il pranzo complimentare ha una vasta gamma di articoli, e anche alcuni preferiti locali come il ghiaccio verde e i tamales. L'hotel si trova in una zona piuttosto tranquilla che si sentiva più sicura di altre parti della città. C'erano avvertimenti circa non lasciare valori in auto, ma nessun problema di overt. L'hotel è convenientemente situato vicino a un grande centro commerciale e molti ristoranti. C'è un Trader Joe's a pochi passi da camminare. Ci è anche un caffè per gatti vicino. La maggior parte delle attrazioni di Albuquerque e l'aeroporto sono stati un'auto 10-15 minuti. Sandia Park è circa 30 minuti.
Sleep Inn Albuquerque Airport
3.7/5103 Recensioni
The room that we had was a king room. The room was clean but very tiny. The shower was also clean but tiny. The breakfast was the usual fare and was well stocked. Was a fine stay for one night but would need a larger room for a longer stay.

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