Hotel Sheraton a Albuquerque

To Whom it may concern, I was extremely underwhelmed by my stay at this hotel. First, checking in the gentlemen who helped me was rude. When I had to come back down to tell him my room key did not work, he talked to me as if I had never used a hotel room key before. I explained to him that when swiping the key, it kept turning red, then he realized he made a mistake and gave me a room whose key access did not work. Strike 1. The room did not have a fridge despite on their Marriott website, the amenities stated that a refrigerator was included. Strike 2. Out of the 5 nights we stayed, our room was only cleaned 2 times. We came back to the room usually around 3pm so we expected the room to be clean but unfortunately it was not clean 3 times. Also when our rooms were cleaned, we were always shorted towels. There were 3 guests in the room yet we always kept getting 2 towels. It was annoying that we had to keep asking for more towels. Strike 3 Since we had to ask for towels every day, asking for more towels was a hassle. Out of the 3 times I asked, only once did housekeeping bring an extra set. The other 2 times, no one ever showed up. Again frustrating that I started going to the pool area and grabbing towels from there. Strike 4. The morning manager for the bar/restaurant was incredibly rude. We wanted hot water to make tea and when we ask the morning manager our first morning, she wanted to charge us for hot water. That was absurd! It's water! When we tried again during the night manager, she was nice enough to bring us hot water when we brought our own bottle. Seriously it's hot water, no one should charge for that. Strike 5. I have stayed at Marriott hotels before, but this one was by far the worst one. The whole staff needs a new training session on hospitality.

We had our wedding here. Staff was extremely professional and provided excellent service and support throughout our wedding planning process. Megan was AWESOME 100% recommend. She went above and beyond. If you are looking for a venue this is DEFINITELY my recommendation.