Name: Fairfield Inn & Suites Albany Downtown
Address: 74 State St, Albany, New York State, 12207, 74 State St, Overseas, Stati Uniti d'America
Rating: 4.2

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Fairfield by Marriott

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Pee stains on the toilet, body hairs on the bed, sticky table and chair, unfriendly front desk staff who’s not helpful at all.

We had to reserve a room last minute emergency. The rooms are extremely nice and clean. I found parking easily. Staff was sooooo friendly. I’d definitely stay again. 

這家酒店非常好，交通方便，服務優質，價值相當。下次還會去。往返多伦多紐约自駕遊，住在這里很好👍還可以在周邊逛逛，建築物很有特色。

前台主動升級了房間。房間很大，但是沙發很爛。

挺好的，離目的地比較近，比較方便。

古いホテルですが清潔でした。
場所も議事堂に近く便利

Ristorante

palestra

Reception 24 ore su 24

parcheggio

Deposito bagagli

internet

Colazione

Camera non fumatori

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Inglese

Cinese

Giapponese

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Camera con Due Letti Queen Size e Vista Limitata

Camera King

We were attending an event in the area and needed a room for a few nights. We were choosing between the Renaissance or this Fairfield. Ultimately, we could not see spending double the price for a hotel a block away and about the same so we chose the Fairfield.  The GM Rebecca told us the Fairfield is better because their breakfast is included and you have to pay at the Renaissance. It was a delightfully cheeky reply and was a great sum of our experience with the GM. She was working nights while we were there. She was very engaged in the hotel and guests. When we needed new room supplies they arrived or were immediately given to us at the desk.  Overall the hotel was exactly what we expected. The rooms were as depicted in photos.  GM - Worked every night we were there and was very hands on. She seemed to have great dialogue with her team. She was able to help with anything we asked and I think the hotel will thrive under her leadership.  Overall Team - Incredibly helpful. No matter the question you have they will give you honest information and were very forthcoming everything from parking advice to other local questions.   Toiletries - This is the first hotel I have ever used their shampoo and conditioner and not regretted it! I left my shampoo and conditioner at home and was a bit worried that my 3A curls would not be agreeable but far from it! The shampoo and conditioner did a great job and my hair felt quite nourished with curls properly shaping. I LOVE that there are full bottles in the shower! I have super long curly hair and a lot of it. (The usual hotel small bottles could not wash 1/8th of my hair.) It was great to be able to use the as much as I needed out of the bottle. The scent was eucalyptus and lavender which I really enjoyed. The large bottles are mounted in the shower. So when we ran out after a shower we just called the front desk and housekeeping was upstairs to replace the bottles within 15 minutes. (We requested no housekeeping during our stay so it is possible they would just do this during a normal cleaning.) With the bathroom toiletries it was just a let them know if you need something again we chose to not have housekeeping. When we returned from dinner one night we asked for some rolls of toilet paper and the gentleman at the front desk promptly returned with 2 rolls for us. We didn't have any issues with this but just thinking before hopping in the shower etc. would help to prevent an uh oh moment. Again absolutely the best bathroom toiletries experience I have ever had! I also have sensitive skin and had no issues with the body wash or the hand soap bar.   Room - The room was exactly as depicted in the photos online which is refreshing. The bathrooms were exceptionally spacious which was delightful for two of us in the room to have more counter space to share. The tv worked well and there were no issues. They had the option to sign in and watch your Netflix account but we did not partake in that.   Breakfast - We mostly

There are certain things that I assume a hotel room will have.  A bed with clean sheets is one. Electricity and a bathroom with running water are others. And while the room I was given at this hotel had those features it lacked one that is just as basic: a window.    I was not expecting a view. In fact, when I booked the room, the reservation indicated that the room had a ”limited view.” I assumed that the window would face a wall or mechanical units, and I was okay with that, since my daughter and I were just staying there for a night on our way to a beautiful destination. But when we entered the room we had been assigned (after a clueless young man finally appeared to help us in the eerily deserted lobby) we were shocked to discover that in place of a real window, the room had only  a frosted pane of glass, roughly a foot wide and a few feet high, masquerading as a window. It was opaque and did not open, and as such provided no natural light, air, or egress.  My daughter and I returned to the empty lobby. After a few minutes, the aforementioned young man appeared once again and after I requested a different room, he informed  that he had tried not to give us that room, but it had been the last available one with two beds.. He offered me a room with a king bed, but my daughter and I wanted separate beds. That is what I had reserved and as such expected. After an unsatisfactory exchange with the manager over the phone (during which I asked for my money back and she refused to give it to me) I left the hotel and checked into the Hilton down the block. I assumed that if I explained the situation to Marriott (which I did as soon as I checked into the Hilton) I would be refunded my money. But what I learned, after nearly two weeks of waiting for a response from customer service, is that Marriott just  allows properties to use their name for a fee and really does not have ANYTHING to do with the properties. A customer service representative at Marriott informed me that they had contacted the manager at the hotel, and as the hotel (owned by Vision Properties based in Corning NY) did not want to refund the money, Marriott could do nothing. (This is, of course the point in the story where one would assume that the Marriott corporation would refund the money to me themselves - but no, it turns out they take no responsibility for the actions of hotels bearing their name).    So today, twelve days after I first checked into and left the room with no windows, I called The Fairfield Inn to speak with the general manager, a woman named Rachel who had just assumed the position a few days earlier. Unable to manage the situation, she transferred me to Brittany, who she referred to as her mentor. Brittany acknowledged that the room had been misrepresented in the booking and that a limited view implies that the room has some view and is not a windowless chamber. She acknowledged that the hotel had not delivered what had been promised. But she said since some room h

Abbiamo dovuto prenotare una stanza di emergenza all'ultimo minuto. Le camere sono estremamente belle e pulite. Ho trovato parcheggio facilmente. Il personale era gentile. Sarei sicuramente rimasto. 

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Dai un'occhiata alle 107 recensioni su Fairfield Inn & Suites Albany Downtown, valutate 4.2 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

107 recensioni verificate degli ospiti di Fairfield Inn & Suites Albany Downtown - 2024 | Trip.com

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