Hampton Inn & Suites Albany at Albany Mall

I had a very disappointing experience with the management team at this hotel. I spoke with Nisha Patel and Assistant General Manager Thomas Bond on multiple occasions while trying to make several reservations. Both were consistently rude and unprofessional. If you're traveling to the area for business, I strongly recommend staying at the Hilton Garden Inn instead. Their staff is far more accommodating, and they’re wrapping up room renovations, making it an all-around better choice.

Needed a hotel with a pool and asked in advance if they had one, I knew I was going to have to wait at the hotel and wanted to at least have a pool to use , I couldn’t believe it when I saw it! A cess pool, disgusting!! Why didn’t they tell me when I specifically asked?

Recently, my family and I stayed at the Hampton Inn and Suites in Albany, Georgia. I have never stayed at such a dirty, corrupt, dismissive, inconsiderate, and money-hungry hotel under the Hilton brand name. I have tried to resolve this issue with the hotel directly and Hilton Honors, but have come to no resolution, as the hotel management will not respond to my calls. Instead, I have had to resort to sharing about my experiences online, with the hope that others be warned before staying at this hotel. We arrived at our hotel late in the evening for a stop on our road trip from Michigan to Florida. Our hotel room was horribly dirty, the carpet was filthy, there were stains on the sheets and the bathtub was black. The walls were marked with black marks, furniture was chipped and peeling, and drawers were missing knobs, towels, and the bath curtain were ripped and tattered. Additionally, the pool was green and the common areas were dingy and beat up looking. Due to our late-night arrival, dealing with some missing luggage left at a previous location (very stressful) and having two exhausted kids, so we opted to not say anything at the time. We just needed a place to sleep and were not up for driving any further, or even switching hotels at this time. Instead, we attempted to make the most of it and deal with the situation the next day. Due to the impolite hotel staff encountered in the morning and at breakfast, we opted to open a complaint online after check-out, as we anticipated more rudeness with a room complaint. While writing this complaint to Hilton Honors after check-out, we received an email (unrelated to the complaint) with a charge for $150 for damaged towels. Upon receiving this bill, I called the hotel immediately and was told that we had dyed 6 towels pink with hair dye and lipstick. I,nor have any of my family ever dyed their hair pink, nor do we wear lipstick. (It was myself (lipstick allergy), my husband, and two young sons (none of us wear lipstick or dye our hair pink). We did, however, spill some pink lemonade, used some of our own items to clean up the mess, and then had to use a hotel towel to clean the remainder. We were unaware that we would be ‘framed’ and told the pink color was from hair dye. Pink lemonade bleaches out of towels, if it does not just wash out directly. If that one towel was unable to be bleached, we would have gladly paid the $10 it was worth, we were never given the chance to even discuss this with the hotel. I attempted several times to talk to hotel management at the Hampton Inn and Suites in Albany, GA, but the hotel management never called me back. I called the front desk several times in attempt to reach them and was always told they were out of town and that they would take down my information and the general manager would call me back. I never once received a follow-up phone call from the hotel. At one point, when I was still attempting to reach the hotel management, they started to ignore

This hotel is well worn. The staff was very friendly. However the room and bathroom were not clean. They even ran out of hand towels. The breakfast was nowhere near ready and what little they offered was not good. Very surprising for a Hampton Inn. Bottom line, stay elsewhere.

I must say this is a nice property. Clean, safe, nice staff, in a good location. I was here for business. My room was very nice and modern / fresh. Plenty of free parking and the staff were very nice and professional. This is a good property for a visit to the area.

The shower didn’t work properly, I complained about it right away, and it was never taken care of and I was never told what the issue was. Not all the holes in the showerhead were working there’s a funny smell. I had problems with my digital key. So going up for floors and then finding out your key doesn’t work is frustrating.