Courtyard Albany

Let's start with the hallways, at check in on Friday, there was trash near elevators 1st and 3rd floor, check out the trash was still there. Each time I went downstairs to ask for coffee, I always got a dirty look, shower was filthy, there was hair and trash on shower floor, the bathroom floors looked dirty, some trash still in the room on the floor. There was trash on the floor in the elevator since check-in/check-out. I asked for room service to replace towels, wash cloths, hand towels and garbage only, when we got back in the room, nothing was replaced, found out later there was NO clean ones available at all from hotel staff. Hotel staff was very courteous and friendly, no complaints there other than the coffee issues. Pool was clean and nice and warm. The bistro prices were quite high, just go out someplace other than the hotel. 1.5 stars because of the high price for the 2 nights my family was there and the place was very dirty, trash not picked up, towels, wash cloths, hand towels not replaced, trashed not taken out and new bags out in and room being dirty. We will not be staying again or recommending this hotel.

Hotel was ok, room was never cleaned by housekeeping. Bed never made. Front desk staff was nice.

Staff was very friendly. The only issue we had was that there was no food service available, as stated online. It took a bit to even get coffee in the morning.

This could be a five star review. It just seems like to me that if they had better maintenence they would be better. The fire pit was "out of order" all I did to fix was use matches instead of the ignitor button that was missing a AA battery. Easy fixes like using the right hardware on the shower door instead of just using what you had.

For the price the hotel could have been better. First room we was given was a room that someone had already used. We had to wait downstairs for like 20 mins for them to get us other room. The elevator is scary- almost thought it was going to break down. I will not be back to this hotel. Booked a balcony but due to the room being dirty they down graded us to a handicap accessible room

The shower head needed to be changed and the tub was still dirty