Best Western Plus Emory at Lake Fork Inn Suites

Audit your bill carefully as they will overcharge you for rooms you don't have. When I called for clarification on why I have a second room charged to my card, they then told me I had another room. The owner/manager was unwilling to address this oversight.

If could give this place ZERO stars I would. The hotel/rooms are nice but management is awful! We booked a room, unloaded our things and went to dinner. Upon returning from dinner the hotel had no water. We were traveling with our toddler so not having water was not an option for us. We immediately went downstairs and asked to check out and receive a refund, the hotel employee told us that we could have a discount ($33-unacceptable!) and that they would have to talk to their manager. I was directed to a customer service phone number who has also been trying to reach a manager at this location for a couple of days now on top of me calling the hotel directly multiple times and asking to speak with a manager. We had friends staying at this location as well who confirmed that they did not have water over night and into the next morning. I have not been able to reach any management personnel to discuss this matter after days of trying on my end. They are trying to charge me full price for a room in a hotel that had NO water for the night that was NOT stayed in. DO NOT STAY HERE!!

Pool was advertised on the website but both pool and hot tub were closed when we arrived. Should have been more clear on website. They held us to the 24 hour cancelation. Was a bummer. Would not return because of this.