Hotel Grand Kaptan - Ultra All Inclusive

Stayed at the grand Kaptan for 7 nights. Service - When we arrived we were greeted well and our bags taken up to our room and given a welcoming drink. We checked in late but there was food to offer in midnight soup. Throughout our stay all the members of staff we interacted with were very polite and helpful. Special mentions to Mustafa and Ebra (there were more but we didn’t get there names). The service for the meals were efficient and tables cleared quickly as well and drinks replenished.overall the staff and service were very good. Also when we interacted with customer relations they were very helpful and attentive so a thumbs up for the support. Food - During our stay we had no issues with the opportunity to get some food with it available throughout the day. We really like that there was the Turkish pie staff during the day as well and a BBQ at 15:30 -16:30 (expect Sunday). We never once felt hungry and the selection of foods were good during breakfast,lunch and dinner,with dinner having different options on different days. We did visit the a la carte restaurant and the service was very attentive and a lot of food on offer and had the opportunity to try many dishes. Amenities - We really enjoyed the pools and never experienced an issue with getting and sunbed which was positive. The pools were spacious and did not feel crowded. The slides were also a good feature and we made great use of these although not available all day but again we didn’t find this a problem and they were never to busy. We went on the beach for one day and found this nice with the beach car close by. The sea was nice but a little rocky so we did prefer the pools but the beach is definitely good if you prefer a beach to a pool and the pier was a good addition. There was paid activities on offer I.e paragliding which we didn’t do but nice for people if they wanted an adrenaline rush.There were plenty of places to chill in the evenings and we liked the moon bar on the roof as well as the lobby which had plenty of seating and again did not feel crowded. We had new towels (beach and bathroom) everyday as well as our mini bar restocked. The hotel also offers a free shuttle bus to the town which is good for people who want to get out and about. Entertainment- We went and sat the entertainment on most nights and this was the one thing we did find a bit lacking. Although when we were there we did enjoy ourselves it did feel a bit basic and would have liked to have had something a bit more. We also did find the host a bit questionable at times with some of the commentary. We didn’t feel that the entertainment warranting effecting the overall rating as the rest of the stay was very good. Overall we really enjoyed our stay and for. The price thought it was a very good deal and would happily recommend .

We had an amazing time at the grand kaptan. The food was great even my picky children managed to find food they like. The pools are very nice. Well maintained. If you visit take a trip downstairs for a massage with wiwin. I felt like if had 10 years of tension removed and well worth the Money. The staff very friendly and helpful from the desk through to the cleaners. There is so much to do here. From the beach just the other side of the underpass. With waiter service at the beach bar, lovely coffee area, spa. Gym. The night time entertainment is held in a valadrome I would say that the coffee area and the sports area would host entertainment better as you can sit properly and have a drink and meet others. We only went to 2 of these nights as we just found that part uncomfortable. That's not to say that the entertainment team don't do a fab job. Just the location could be in a better place.

It’s an okay all inclusive hotel, you have everything you need except the wifi (exclusive). It’s a perfect place to relax by the pool and beach with entertainment in the evening (except Sunday). The food is also okay, lots of things to try. The free shuttle bus service is also a plus, but to be honest there’s nothing much to see for us in the city so it can get pretty boring very fast. Our best experience so for in this hotel was the hammam+peeling+mix therapy massage! The service was so nice when we came in for an appointment we were welcomed so nicely by a man and a woman by reception. The day of the spa we were treated by Miya and Ayu they are the best. The service here was excellent. My body feels so relaxed right now. It was worth it! So it’s a big recommendation!

Very nice hotel with very friendly and helpful staff! The pool water temperature is just right (we stayed here in July 2025), there are programs for children, the entertainers were very friendly and active, the staff is always doing something (cleaning the pool area to prevent slipping, collecting empty glasses and offering drinks - but not at all in a bothering way). There is a very nice "Moon Bar" at the highest floor with romantic views of the city and the sea, but there are other bars, too, like the one by the pool or at the reception. The restaurant is well organised, always clean (if something is spilled, it gets cleaned instantly) and with new and new types of food, there is a big choice of food (meat and vegetarian also) and drinks, coffee and tea etc., also alcohol (Tuborg beer, vine). The waiters are very polite, some can speak english well, others less, but we never had any issue in communication with them. The rooms are spacious, get cleaned daily and the beach towels are also changed daily on demand. The beach is clean, there were always free sunbeds with sunshades, just as by the pools. What we didn't quite like was the beach bar, where the waiters acted as if they were there for punishment, they were always very bothered (even in spite of giving tips). Maybe another minor negative could be that there were no evening programs as in some other hotels (we would have appreciated some traditional turkish programs), but we always went for a walk by the nearby seaside promenade, so it was not a problem for us. All in all, our stay at this hotel was excellent!

Staff are very nice and friendly Service was amazing when coming in was treated in the correct manner and was offered a drink on arrival Hotel nice overall nice and clean Guest relations are very helpful and was there to answer and questions we had THANK YOU FOR AN AMAZING HOLIDAY