Hilton Garden Inn San Jose Airport City Mall

Our Stay on 27 February 2024 was perfectly acceptable. Had to ask for an extra blanket. Had an excellent sea bass dinner. Returned on March 5th. The dinner was shockingly bad. The wait was unusually long. Ordered the sea bass again. When it finally arrived it came without the very pleasant sauce we had expected from our previous dinner. Much worse was the quality of the fish. My wife’s serving was such she could not eat more than a few bites. It was bitter; as if it had been fished from a long rest in a freezer. It made my wife ill. Mine was very poor as well. A salad described as a full plate we could share was instead a modest serving for one person. Bread, that arrived only on request was desiccated. Something was very wrong with the kitchen.

Nice, newer property close to airport. Comfortable bed and excellent shower. Airport shuttle as well leaving every 30 min. Staff was great

We arrived at midnight to a room that didnt not appear fully cleaned. The floor was completly dirty throughout and the bedding was very wrinkled. It was the worst feeling to arrive tired after a long flight and just wanting a clean and comfortable room to rest. When we asked for a new room they told us they were fully booked for the night, so we just tried to make the best of it and go to sleep.

Clean, new, nice staff. Multiple issues adding up to not recommending this property. Room service food quality and portions are abysmal. See photos. Upon check in we asked about the shuttle service to the airport. We asked if we needed a reservation or to sign a list. We were told we did not. We arrived at the front 15 minutes before the shuttle was supposed to arrive. There was no queueing system. When the shuttle arrived a large group jumped ahead and completely filled the shuttle leaving our group of 4 without space. We are currently standing outside of the hotel waiting for the driver and - again - a large disorganized group is forming, waiting for the shuttle and still no organization. We can not recommend this hotel.

Excellent new hotel with nice breakfasts spread. Only little issue is that Pillows are not very comfortable.

We had a good one night stay here before flying home. The room is well designed with a comfortable bed and the staff we encountered were all friendly. The rooms are quite thin so we could hear our neighbour. The hotel has a free shuttle every 30 minute's to the airport which was great. Its within walking distance of a large walmart and is attached to the city mall which has a large variety of modern shops and fast food option's.