Hotel in zona College of Business and Economics, Al Ain

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.

Everything about this hotel is excellent. They staff were amazing, the rooms were damn clean and cosy. The bed was so comfortable that I overslept 😄. I am definitely in love with this hotel right now.

So nice and amazing staff i have a good experience so i will visiting again soon thanks

Questo hotel è arrivato con la raccomandazione del nostro dipartimento delle risorse umane locale. Essendo un viaggiatore d'affari esperto, ho standard elevati e riesco a vedere oltre i fattori wow iniziali. All'epoca erano in corso lavori di ristrutturazione esterni, ma l'hotel non può essere criticato per questo. Buona vista sulle montagne e sulla piscina dalla camera al 4 ° piano. Molte famiglie in piscina, ma un'attenta osservazione e la scelta di momenti più tranquilli è stato facile da fare. Ora so che per gli ospiti che scelgono suite o ville c'è una piscina separata e più tranquilla. Trader Vics è una caratteristica, così come il bar al piano di sotto. Le bevande hanno un buon rapporto qualità-prezzo. Il cibo è un po' caro. La caratteristica fondamentale per me era il servizio da parte del personale. Eccellente. Farà sempre il possibile.

The hotel had its pros and cons. There was a bit of water leakage in the hallway, and the elevator was out of service. However, the room was clean, and all the amenities were available. The highlight was the fantastic pool that my boys loved. Moreover, the price was very reasonable, and the breakfast offered an impressive array of choices.

My stay here was excellent. I traveled alone as a single western woman, had a safe and pleasant experience. The hotel is very clean, highly professional, the services are easy to access (cafes, restaurant, spa, pool, and gym are all top notch). The room was spacious, clean, I booked the classic executive suite with kitchen but no cooking facilities. I brought my own induction cook top and groceries, which was great. The kitchen was really big and able to accommodate big meals and small snacks. The bathroom was great, very spacious with a luxurious bathtub and separate shower stall. The best thing about the place was the customer service. I have 11 packages sent to myself from Amazon, and Yunip the concierge was gracious to hold all the packages for me until I arrived. Extra shoutout to him -- thank you! The reception service was also great, they were able to accommodate my late check out. Everything was perfect, will return again soon. Thankyou!

Ho avuto il piacere di soggiornare presso l'Hotel Hili Rotana e sono rimasto molto soddisfatto della mia esperienza. Una delle prime cose che ho notato è stata la connessione WiFi presente e veloce, che ha reso molto comodo rimanere connesso durante il mio soggiorno. La stanza in cui ho alloggiato era spaziosa e ben arredata, offrendo tutto lo spazio di cui avevo bisogno per rilassarmi e lavorare. Il prezzo del soggiorno è stato sorprendentemente basso rispetto alla qualità dell'hotel e dei servizi offerti. Uno dei punti salienti per me è stato il bagno, dotato di una doccia con acqua regolabile e calda sempre disponibile. Questo è stato davvero apprezzato dopo lunghe giornate trascorse a esplorare la città. La piscina dell'hotel è stata un'altra piacevole sorpresa. Era grande e ben tenuta, ideale per rilassarsi e rinfrescarsi durante le giornate calde. Nel complesso, l'Hotel Hili Rotana offre un ottimo rapporto qualità-prezzo, con camere spaziose, ottima connessione WiFi, un bagno confortevole e una bellissima piscina. Consiglierei senz'altro questo hotel a chiunque stia cercando un soggiorno piacevole e conveniente.

Passaggio al centro commerciale. dato un buono alimentare.pulito e nuovo. richiesta per servizi aggiuntivi è stata concessa

One of my favorite place for me and my family we had good time specially my kids Great experience Wonderful place Good food Stunning view Professional team specially Mr. Ibrahim He was so helpful This was my 5th time there and for sure coming back😎

È stato bello essere un cliente ripetuto per l'hotel, ma il posto si rivamperà, il tappeto del Golf è stato rotto - non ci sono asciugamani disponibili nella piscina, abbiamo dovuto aspettare per 1 ora La posizione e la dimensione sono davvero grandi, delle strutture possono essere ristrutturate siamo sicuramente tornati