El Mouradi Club Kantaoui

Spijtig dat er weinig Europeanen aanwezig waren

Absolutely disgusting!!! Starting with arogant and rude service, a bottle of water per room even considering a family of 4 with 2 children staying in over 35° heat.. bar service refused serving sodas (all inclusive) if you won't pay extra for it. Disgusting room conditions with dirty stains on the carpets and beds, ants everywhere you could possibly imagine and disgusting splash stains on the mirrors which I don't even want to imagine what it is of... made me sick. Pools and loungers Absolutely dirty . Me or my children wouldn't enter the area at all. We didn't feel safe at night. As a cherry on the top, my son needed a nurse assistance as he got hurt by someone during the breakfast (Absolutely wild ) in already existing wound which re opened. We have been waiting for the nurse for about an hour when after we went to the nursery. There were STAINS OF BLOOD ALL OVER THE FLOOR, DIRT, RUST AND DUST!!!! The nurse cleaned his hands in a tissue and used this same tissue to clean my son's wound!!! ARE YOU KIDDING ME?????? As we were walking out of there he (nurse) stood in the doorway demanding paying him for the service... WHAT????? He intimidated me, scared me and my son by his way of talking and body language. I had to push him out of the way and went to the reception as fast as we could. As I made complain, all I've got in return was smirk and sorry... PLEASE AVOID THE PLACE!!! ESPECIALLY IF YOU ARE TRAVELLING AS A FAMILY!!!! VERY POOR CONDITIONS, NO CARE AND SAFETY!!!!

Just can’t describe how bad this place is. We were dumped here after our TUI flight was cancelled. We had to endure 24 hours in this hell-hole. No water, food inedible, and the quality of the accommodation is barely 1 star. Staff are pretty nonchalant and we witnessed complaint after complaint at the reception. Thankfully we escaped after 24hours.

Amazing front desk service and greeted at the front door by very friendly people they took us to the front desk and asked if we need anything to drink wich was very kind of them then they took us to the room and explained everything to us further.

Place is very friendly, as much people are very helpful there’s a lot of trips to choose from such as jetskis and a whole lot of range of them I would really recommend this place to people that never been in Tunisia, and the beach really close and the weather is absolutely stunning.

Went on a family holiday here and the staff were extremely friendly and helpful and there was excellent entertainment for the kids throughout the day. The food was very nice in the restaurant. The rooms were very big and up to standard. The hotel itself is right beside the beach and only 10 minutes into the city. I will 100% be back again

Stayed in this hotel with my mum who is 73 yrs old … unfortunately we came on the 1st September unbeknown this is when the Algerian holidays were … we were the only English in the hotel and were shown where to eat which was in a makeshift area not the main restaurant as this was only for soft bands .., not all inclusive … felt we were not worthy . The Algerians were given priority !! After a discussion with managers we were told we could eat anywhere we wanted however no food as the Algerian people took all food then left it on the tables !!! Disgustingly wasteful , we are out at hard rock most nights and other restaurants. The beach restaurant was lively during the day . Staff amazing and waiter service … the best place in the whole hotel to eat. Staff on the beach lovely but had to pay for mattress for sunbeds !!! Or lay on a plastic broken sun lounger !!! Also the drinks at the bar not good … handed out cans of beer as no draft !!! If wanting bottles of water they were at a charge even tho all inclusive !! These should be free however charged for water by bar staff!!! Bought 10 bottles to put in room as ran out of water. Snack bar in lower lobby between 3/5 small sandwich . Nothing left for other guests as only sandwiches made by 1 member of staff was like being in a prison getting rations Wifi sporadic only worked in reception area not near pool and intermittent in room …. Staff tried to be accommodating however Algerians took over the place . Even the children were disgusting and so rude. Very clean in communal areas and cleaners work hard to keep hotel Clean … however clientele very dirty leaving cig ends and rubbish all over even tho bins to use, communal toilets also dirty and no paper towels or toilet roll to use. Rooms need updating as old, we were on the reception floor very spacious however wardrobes and dressing table area infested with ants . Also in the bathroom . Shower in bath enamel in bath all chipped and very sharp when stood in bath to get a shower had to put a towel in bath to stand on as not to cut feet !! Clean towels daily in roomshowever only 1 large towel daily had to ask for more towels as 2 persons in room. All in all I think we chose the wrong week which put a total Dampener on our holiday. The Algerian rude people were everywhere and totally took over the hotel and they were gready and wasteful with food … Love this area of Tunisia however this hotel Not the best … would never return to this hotel however have stayed at the other Mouradi hotels which were a lot better booked to return November so will walk past this hotel and put it down to experience!!!

Abandoned here for one night by TUI due to flight issue. Worst experience ever. Hotel is dirty, unsafe and disgusting. The rooms smell, insects crawling all over you as you sleep. No towels provided and toilet barely flushed. Stained sheets and furniture.