Ciara G
28 maggio 2024
Overall myself and my partner had a very good stay and enjoyed ourselves at the hotel but there were a few things that we feel need improving to further benefit future guests’ stay. The staff were all very friendly and greeted you with a smile every time they went past. The animation (entertainment) team were always encouraging people to take part in a wide variety of activities and made them fun and inclusive for all. They would often come around and speak to us by the seating area, we got to know a few of them quite well too (particularly Reva). There were plenty of activities on offer, a 10 Dinar refundable deposit is needed for some of the equipment needed for certain activities (eg: ping pong). Having the beach just at the back of the resort was also ideal, with the option of either spending time by the pools or the sea. We also can’t praise our Server enough (Khalil), we sat in his section the first night and then continued to for the rest of the time we were there, he would regularly top up our drinks when running low, and was very attentive to keeping his section clean and organised. Even though you can go up and help yourself to hot drinks at the machines, it would be nice if guests could help themselves to cold drinks and not wait on the Server as when it is busy, it may take a while to get a refill. Even if this is a small station with 1 member of staff to serve drinks this may be beneficial at certain times of each meal window. The variety of drinks included in the all inclusive service is sufficient, and there are some cocktails that cost extra if you fancy. There are a few things to be aware of when staying here; the guests are mainly French and German so learning some common phrases in these languages may be beneficial. This may also tie into not all staff knowing English (it’s not a native language in the country). There were also quite a few people on site trying to sell you things (eg: henna tattoos, photography, boat trips, quad bikes, watersports) and we often felt pressured and harassed, they would even approach us when we were just lounging on the sun beds or eating. Another thing is that we found the hotel a bit run down in places (eg: cracked tiles, chipped paint, etc), with some maintenance and refurbishment needed. We think the photos they have on the TUI website were a bit deceiving of the reality of the place and could do with an update. Some of these photos are not of the general areas you would see or use on a daily basis as well so a change there would aid future guests in knowing what they’ll see and experience. We had noticed that a large group of young teenagers (in surplus of 100) had arrived and stayed for a dance convention and schools collaboration from a few overseas countries as well as Tunisian groups for 5 days, but we found them very disruptive, disgusting and rude. The large groups they moved around the facility in were constantly causing noise, mess and havoc. To summarise it, their behaviour
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