Van der Valk Hotel Akersloot / A9 Alkmaar

I stayed at the Van Der Valk Hotel Akersloot at the end of December for one night during a business trip, and I must say the experience was very positive. My room was a "Standard Plus," well-cleaned and very comfortable. The room offered everything needed for a pleasant stay: a comfortable bed, a spacious and well-maintained bathroom, and excellent Wi-Fi connectivity—perfect for someone like me who needs to work while traveling. The hotel is strategically located, easily accessible from the highway, just 20 minutes from Schiphol Airport and about 20-30 minutes from Amsterdam city center. This makes it ideal for both business travelers and those wishing to visit the city. Another highlight is the on-site restaurant. I started with a delicious “Steak Tartare” as an appetizer, followed by the “Saté Ajam”—both dishes were exquisite. The restaurant's atmosphere was also warm and inviting. Overall, I didn’t encounter any negative aspects during my short stay. I highly recommend this hotel to both families and business professionals for its comfort, services, and strategic location!

We checked in shortly before 2 PM on 9th Oct. 2022 at the Van der Valk Akersloot for a 3 day stay (Deluxe room incl. breakfast). We were asked to pay in advance & were also asked whether we wanted to book a table for dinner, which we agreed to, & were also asked to pay for in advance, so we made a deposit of 100 € by credit card. We were both very thirsty & wanted to make a cup of tea in our room but there were no cups available, only tiny espresso paper cups. My husband had been unwell in the car so we had the idea to made a Covid self-test. My husband tested positive whereas I was negative. We decided to inform the hotel immediately & went to reception. We both wore FFP2 masks. The lady at reception said she would get someone from the management which I was grateful for because I did not really want to discuss this in front of other people. She came back on her own, however, and told us we were to stay in our room & were not allowed to go to the restaurant, which seemed obvious to us. I just complained about being thirsty and she said we could make tea in our room, but my husband said there were no cups, so she said I will give you cups and turned around to take tea glasses from the bar and, WHILST HANDING THEM OVER TO ME, she intimated me to “KEEP DISTANCE!!!” I said “Calm down, I do not have the pest” and my husband added we were both wearing FFP2 masks. At this moment “THE” manager, (who had remained under cover until then), made his entry, raised his voice & made sure ALL EYES WERE ON US whilst he said he was not willing to argue about the effectiveness of masks with us and we were to stay in our room for 3 days and order from room service. He looked really nasty. A NASTY BIT OF WORKS. At this point I said to my husband in French that, under the circumstances, I had no intention to stay for 3 days. “THE” manager was quick to say that he could arrange for some refund if we left early. We came back to our room, made tea and ordered dinner for 18:00 and breakfast for 08:30 next morning. I wish to stress that I have myself always felt perfectly fit though I was worried about the long trip back home next day. I had asked the receptionist whether she had a thermometer and she said no and whether there was a hotel doctor, which was also negative. There was no interest for two people obviously not very young (my husband will soon be 85), no compassion or empathy for our well-being. We were just left to our own devices. We went back to the room, made tea and I ordered dinner for 18:00 and breakfast for 08:30 the next morning. My husband later called reception to confirm we were indeed leaving the next day. In the morning I packed everything again and was busy in the bathroom. 08:30 came and went and no breakfast was served, so I called reception and was told that “breakfast had been cancelled”. What do you mean, cancelled? “Breakfast is not included”, she said. What do you mean, I asked? We have paid 3 nights in advance including breakfast,

On July 8, 2022, we hereby have this v.d. Valk in Akersloot slept in pool suite 57 for two nights for € 550 per night. The suite was filthy there was dust everywhere, on the glasses on the coffee machine on the taps where there were also dirty smudges everywhere, on entering there were flies flying in the room and the floor was also filthy. Rust and chewed gum were stuck to the edges of the pool, there were small dead cockroaches in the well and there was a lot of glow in the pool which took our breath away while splashing. It was very hot in the room, because the air conditioner couldn't handle it, which made sleeping almost impossible. We have been without power for a long time and the help for that started very slowly. There was no question of any excuse, there was not even asked how we had it in the suite and there was certainly no mention of the inconveniences. All in all, this pool suite is certainly not worth € 550 per night and we do not recommend this room. M. Bosma and F. Pieters.