Grand Xenia

Stayed here for two days. Wanted to cover Pushkar and connect with a friend nearby. So picked the only Grand Xenia property in the vicinity. It's located a bit away from the highway but access isn't much of an issue. Access to Pushkar also is quite easy and the hotel was kind enough to provide a great tour guide. Food & Service were Excellent. Property was nicely managed. The staff was warm, courteous and helpfulcially front desk and housekeeping. It's a nice property and definitely worth visiting on a tour around Rajasthan. Best place for vacation.

One of the worst experiences at a hotel. Every thing was mismanaged: 1 ) There was no soap in dispenser at wash basis 2) No bath gel at time of taking bath 3) TV did not work 4) Telephone did not work, had to go down to reception to order 5) Breakfast was terrible, only thing i could eat was bananas

I have stayed in several star-rated hotels across the country, yet never come across a hotel that needs a lawsuit to be shut down immediately, so that further customers are not duped. Its not just that service standards are shocking, it's that the management knows it and doesn't give a damn about it. Where do I start? The booking experience. I booked this hotel through Agoda. Since both my wife and I are smokers, we always select "smoking hotels" in the initial filters. This one showed up. We booked the hotel, then in special requests selected a smoking room, just to be doubly sure. No one told us anything. When we arrived, and asked housekeeping for an ashtray, we were told that the entire hotel is no-smoking. I called the manager and asked him why they've put misleading information on Agoda. He simply said he'll get it removed. For now I had no choice. Upon entering the room the central AC was not working. When I complained, 2 people came into a room where guests were sitting unpacked, got a ladder and tools and got to work. The first night we came back at 9.20, and asked the front office (since housekeeping phone was going unanswered) to give us 2 glasses for water. The wait went on till eternity, when I was calling front office and they just said "yeah glasses are coming" and HUNG UP the phone. Twice! 65 minutes later one guy arrived with one glass. I had to plead to him to get another glass, which he thankfully did. The second morning, breakfast spread was marginal, food tasted pretty bad, and there were 3 people doing a miserable job of managing a banquet full of guests. Having our expectations toned down, we didn't say much and felt thankful for the food on our plate. Breakfast done, we left for the day, submitted the key to the front desk with a request to clean the room. When we came back in the evening, the room was still not cleaned. Calls to housekeeping went unanswered. Front office said "sir actually we have a lot of wedding guests in the hotel and we don't clean rooms in their absence". I said "But I'm not a wedding guest, I'm a normal guest who specifically asked to clean my room in my absence!". Called the hotel manager again, he came up with some obtuse reply like "Oh don't worry, they'll clean your room after they're done with room X". Finally housekeeping staff came and made a miserable job of cleaning the room with us present inside. I have attached a pic of a wet mopped floor and stains on the bedsheets. I could go on, but suffice to say this hotel is simply not worth it. It's a bunch of cheats masquerading as hotel staff, and your customer expectation isn't worth a damn here

I had one of the worst hotel experiences of my life at The Grand Xenia, Ajmer. I was unwell when I checked in and had clearly mentioned at the time of booking that I needed hot water in the room. They confirmed it — but once I arrived, nothing worked as promised. When I woke up in the middle of the night, I realized the room had no toiletries, no toilet paper, no coffee sachets, no dry milk, and even the towels were used. The dustbin was broken, and there was no proper hot water supply — it turned cold within minutes. Despite calling the reception countless times, nobody answered. I was so unwell, yet had to drag myself all the way to the reception in the middle of the night. It took me half an hour to reach, and when I finally found someone, they were half asleep. Even after I raised my concerns, they had to send staff to the room five times, and the issue still wasn’t resolved. The staff literally threw the toiletries inside the washroom instead of placing them properly. Later, when I asked for coffee, I was told “the kitchen is closed.” To make things worse, the room next door was extremely noisy, and even after repeated complaints, the staff said they “could not help it.” I barely managed to sleep two hours that night. This property is completely mismanaged, with zero professionalism or empathy. For the price they charge, the service, cleanliness, and hospitality are shocking. I would strongly advise everyone to avoid this hotel — especially if you value comfort, hygiene, or basic courtesy. Photos attached as proof of the poor condition of the room and facilities.

My family experience is very well 😀😀😀😀😀😀😀................. Room cleaning and maintenance superb.................👍👍👍👍👍 food very delicious .............staff very helpful miss vastla

Staff were good doing their bestfood was good. Though rooms could have been cleaned better overall a good experience. Pool and surrounding areas very good