Utente ospite
20 agosto 2024
We ended our French summer holiday at this hotel, hoping for some down time after a busy and hot few days in Paris. From the icy reception to the lack of service at the pool or bar, the service standards were non existent and we were often made to feel as if our presence was an inconvenience to the staff. The pool area was filthy with bird poo and spider webs and when I brought this to the staffs attention they seemed annoyed that I even dare complain. I was told nothing could be done about the bird poo and spider webs all over the eating area in the pool terrace. It was unhygienic and uncomfortable to sit by the pool. The airconditioning in our room did not work, and when I asked at reception about this I was told the temperatures are controlled centrally and the aircon will only be activated at 25 degrees as this is the norm in France. I asked if they could make our room colder as we cannot sleep in that sort of hear and the room comes with airconditioning and the staff member seemed very annoyed at my request. Every request for anything at this hotel is met with an attitude of being put out. Food was reasonably good but drinks are ridiculously expensive. More expensive than central Paris. 12 Euros for a beer. Fine for a 5 star hotel but with the service of this hotel, I was not happy paying these prices. We tried to eat out at other options in the area to avoid the bad service and unwelcome hotel feeling. The hotel has a beautiful pool and lake which is its only redeeming quality.
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