Lemon Tree Premier “The Atrium” Ahmedabad

The hotel had a relaxing atmosphere with a serene pool area. It was an unforgettable experience with Soumya at front desk. Great attitude, helpful and always available. The bed was super comfy. I'll prefer my friends to stay here. The staff at front desk was very much good at service Rutvik the manager and Abhishek, Rinki, Supriya, Siraj all are good people.

We're here for a tourism and we liked the hotel very much specially Mr. Kamlesh, he can't say anything but he can explain everything by expression. And all the team members are very good. Rinki, supriya, abhishek and siraj are also very good at service. Thank you!!!

Dear team, I'm going with the good experience from the hotel, food was awesome and staff behavior is very polite and supportable specially thanks for Mess staff and your reception staff

Given how expensive this hotel is, I was most disappointed with several aspects of my stay. Unfortunately, my family and I were all unwell during our stay (not ideal), however, given the expense of the hotel, we were grateful to be in such 'comfortable' surroundings. The interior of the building looks excellent, and the cleaning staff were helpful. Reception experience was painfully slow. The room service was also very slow. We waited over an hour on more than one occasion for a drink for example. In the morning, I went down myself to order some toast to the room. It was almost ready, and the lady said 'don't worry, I will bring it up'. I waited another 45 minutes, went back downstairs and the lady told me 'whoops, I gave it to someone else, sorry'. We had a flight to catch. I had been down personally, twice to get toast to my room. In a luxury hotel, I was shocked at this service. I went to get ice cream from their freezer, it was totally melted. I showed this to the restaurant manager. My dad went to use the swimming pool, it was so cold, he couldn't stay for 5 minutes. I asked to speak to management on departure and was told no one was available. What surprises me, is that in our whole stay in india, this was the most expensive hotel by about 2/3 times in price, and basic service was lacking. I asked for any soda, they only had pepsi. No lemonade or anything else. In my eyes, that is quite basic. The housekeeping staff were very good and I don't want to take away from that. But the phone in the rooms hardly worked, and on multiple occasions, things e.g. towels were delivered to the wrong room number. It seems odd to have a phone system which doesn't work when that is how people need to communicate their needs.