Sumaq Machu Picchu Hotel

We booked this hotel for our visit to Aguas Calientes and the Machu Picchu area. We booked all of the transportation, train and Tours to Machu Picchu directly with Ana at the hotel. She made this process very easy. As soon as we arrived to Cusco, our driver was waiting with our name on a sign. We booked a sacred valley tour with the hotel as there were many sites on the way to the train station. We ask the tour Guide to stop in a few extra places, and they accommodate us. When we arrive to the train station everything was in order with our train tickets through the hotel we booked the scenic car and has an enjoyable train ride to Aguas Calientes. Upon arrival to the train station and the hotel representatives were there waiting for us to help take our luggage down to the hotel. At check-in they upgraded us from a queen room to a Riverview king room. We had room service the first night as we have been traveling all day and the food was very good we had breakfast included with our package so we ate breakfast in the hotel every morning it was very good the concierge is at the hotel what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. Luis was always checking with us and making sure that we knew what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. The two are we booked with a hotel for Machu Picchu came with a private God who came and met with us the night before and explained everything that was going to happen the next day. The trip to Machu Picchu was amazing having a guy telling us all of all the history and information about the historic site was great. We had dinner at a restaurant recommended by the hotel called full house and it was very good. We also had dinner in the restaurant at the hotel many nights and the food was amazing definitely try the llama! We also utilize the spa services we got foot rubs and massages and they were very relaxing and well needed after a long day hiking in Machu Picchu. The hotel even surprised us with a complimentary lunch one day for no particular reason. Random acts of kindness! The check out was very easy and they helped get our luggage back to the train station and saw us off with smiles. This hotel and the staff are amazing and we recommend it highly!

Amazing Hotel, great location, excellent food, wonderful Spa, and first class customer service! We stayed 4 nights to visit Machu Picchu and the site in Aguas Cállentes. We enjoyed breakfast every morning in the hotel and had several dinners. The food was very well done. We enjoyed foot rubs and massages after long days of hiking Machu and other sites. Our room was upgraded upon arrival. We book all our airport transfers and tour through the hotel and they made everything seamless! We will return for sure!! Thank you to Luis, Ana and all the amazing staff for your excellent customer service and always making sure we were happy and enjoying our stay.

Absolutely beautiful hotel with attentive staff. First hotel as you enter the city, and the views of the river are wonderful from certain rooms. Very clean and the bed is wonderful. Very quiet even with the number of tour buses that pass by taking people to Machu Pichu. Extra appreciation to Edison at the front reception. Always with a smile and genuine concern that your stay is going well, and willing to help with changes or needs as they come up. He was excellent.

We were so please of the exclusive service and cared attention of the entire stay. Our stay was comfortable and pleasant . We are so thankful for everyone and the beautiful rooms. The food was amazing and the rooms were beautiful. Urpi and Isidro :)

Room was a bit dark and every hour we heard moderate train noises BUT we were blown away by the care and concern Noemi and staff had for us. Wifey came down with terrible flu-like symptoms and we requested a late check out. We didn’t expect them to accommodate, but they even provided fresh towels and the menstrual pads that she needed. She was able to get valuable rest before our train back to Cusco and our Machu Picchu trip was absolutely unforgettable. We may never return to Aguas Caliente, but if we do we shall stay here again. It may be a bit pricey but we got what we paid for and more. Also the breakfast was the best we’ve had in Peru. Highly recommended. Bravo, Hotel Sumaq

The staff at the Sumaq Machu Picchu Hotel was excellent and very attentive to the traveler wandering about in the hotel lobby. The rooms were very clean and comfortable. The best feature is it's proximity to the shuttle busses going to the entrance of Machu Picchu.