Sumaq Machu Picchu Hotel

The hotel is beautiful- we had a river view room, watched all the fun go by! The staff was wonderful - helpful, friendly and all spoke excellent English. The food in the restaurant was the best we’ve had in all of Peru and the servers were attentive. We fully enjoyed our stay!

We booked this hotel for our visit to Aguas Calientes and the Machu Picchu area. We booked all of the transportation, train and Tours to Machu Picchu directly with Ana at the hotel. She made this process very easy. As soon as we arrived to Cusco, our driver was waiting with our name on a sign. We booked a sacred valley tour with the hotel as there were many sites on the way to the train station. We ask the tour Guide to stop in a few extra places, and they accommodate us. When we arrive to the train station everything was in order with our train tickets through the hotel we booked the scenic car and has an enjoyable train ride to Aguas Calientes. Upon arrival to the train station and the hotel representatives were there waiting for us to help take our luggage down to the hotel. At check-in they upgraded us from a queen room to a Riverview king room. We had room service the first night as we have been traveling all day and the food was very good we had breakfast included with our package so we ate breakfast in the hotel every morning it was very good the concierge is at the hotel what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. Luis was always checking with us and making sure that we knew what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. The two are we booked with a hotel for Machu Picchu came with a private God who came and met with us the night before and explained everything that was going to happen the next day. The trip to Machu Picchu was amazing having a guy telling us all of all the history and information about the historic site was great. We had dinner at a restaurant recommended by the hotel called full house and it was very good. We also had dinner in the restaurant at the hotel many nights and the food was amazing definitely try the llama! We also utilize the spa services we got foot rubs and massages and they were very relaxing and well needed after a long day hiking in Machu Picchu. The hotel even surprised us with a complimentary lunch one day for no particular reason. Random acts of kindness! The check out was very easy and they helped get our luggage back to the train station and saw us off with smiles. This hotel and the staff are amazing and we recommend it highly!

Everything about our three-night stay was exceptional! We were met at the train station by an employee and he carried our luggage on the short walk to the hotel. We were greeted with refreshing welcome drinks and friendly hotel staff. The room was very comfortable and we slept great! We had the medium board, which included breakfast and dinner in the price of the room. The food and drinks were delicious! We spent two days hiking MachuPicchu, so we treated our sore muscles to a 2-hr spa treatment, which was amazing! I seriously doubt you can find a better hotel, with the same amenities, for the price. I highly recommend Sumaq Hotel!

Absolutely beautiful hotel with attentive staff. First hotel as you enter the city, and the views of the river are wonderful from certain rooms. Very clean and the bed is wonderful. Very quiet even with the number of tour buses that pass by taking people to Machu Pichu. Extra appreciation to Edison at the front reception. Always with a smile and genuine concern that your stay is going well, and willing to help with changes or needs as they come up. He was excellent.

The rooms are beautiful and the view is to die for. Well worth the money for the accomadations. Standing in the balcony looking at the river and the mountains behind feels like a slice of heaven on earth. It's the first hotel on the trail to machu pichhu and the bus dropped us off right infront of the hotel. There's not a mosquito in sight and we didn't even need to turn on our air conditioning and left the balcony door open the entire night and fell asleep to the sound of the river. All we heard all night was the sound of the roaring river, no train, no bus. It is very far from the train tracks and I overslept several days because of the comfortable beds and silence. We had an issue with our reservation and the front desk manager, Rosa is incredible. She resolved our issue promptly and made my daughter's day by giving her a small Sumaq boutique bag, binoculars and a cap. Our train was leaving late afternoon and they had allowed us to check out late till 5:30pm without a charge !!!! The other staff at the front desk ( Vistoria and Ricardo) helped make this is a trip of a lifetime, arranging walking sticks, givning information about the butterfly garden. The complementary breakfast is elaborate, we didn't even need to have lunch. They have every possible breakfast food from pancakes to charcuterie and eggs your style and several other hot dishes. They have L'Occitane toileteries and I consider them to be at par with some of the other Belmond Hotels we have stayed at.

This hotel embodies all things that are truly 5 star. Exceptional customer service and etiquette. Rooms are great and spacious. Their dining menu is amazing. Highly recommend. They were able to more than accommodate my celiac daughter. Her meals were amazing. Very aware of gluten free.