B&B Le Cinque Novelle

At the time of this review, this B&B has an "check-in only from 5pm-8pm" policy. Also, it's located in a somewhat difficult-to-find location on a tiny street. There is "street parking" but only if you drive a Smart and have professional stunt driver experience. We arrived at 8:05pm (partly due to the challenging location) and rang the doorbell but received no response. Then, we tried to call the telephone number provided (also no response). Finally, we sent a Whatsapp message to that same number and received an automated reply only. After about 20 minutes, a human responded with a very curt message to the effect of "Sorry, but we are closed." At this point, we gave up and found alternative lodging at the Doric Hotel (which, btw, was amazing). Our request for a refund was denied by the business. We never received any communication from them except *after* this unpleasant incident. The business may not have done anything that is technically "wrong" but this utter lack of consideration certainly leaves a bad taste in one's mouth. 1) 8:05pm isn't exactly super late, not allowing guests to check in if they are one minute later than 8pm just seems like a bad practice for a B&B 2) If you're going to turn people away for being 5 minutes late, at least provide a refund since they weren't even able to stay there. 3) Maybe be more proactive about communicating the draconian check-in hours to your guests *in advance*