Dunhill Beach Resort

We booked to stay here for two nights on the 10th and 11th March. On arrival we were checked in at Reception which was in the restaurant on the beach. We were then ushered across the road to our accommodation. Our garden cottage was located within the colourful and well maintained gardens with large palm trees and vibrant coloured flowers and bougainvillea. Located ***** Agonda Beach Road there are loads of cafes, restaurants and bars nearby. Whilst the accommodation was a bit jaded and dated and the dark wooden furniture had seen better days, it sort of added to the charm of the place. Our accommodation comprised of a comfortable double bed, with clean fresh bedding. There was a ceiling fan as well as air-conditioning. Two bottles of water provided each day and an electric mosquito repelling machine was provided. There was also tea and coffee making facilities There was a safe in the room but an additional charge. However, there was no fridge or television. The toilet/shower room, with some vivid orange tiles, whilst clean and functioning needed some updating. Our room was cleaned on a daily basis and our towels changed. Early evening a member of staff would come and place a lit mosquito repellent coil by the seating area on our porch/veranda. The staff were friendly and polite and we enjoyed our stay here.

Property location is good but staff behaviour is terrible. Rooms are not well maintained and lack basic amenities. Reception manager argued and misbehaves on our request of additional water bottle

First of all. I had booked for 2 nights and 3 days at this resort. Unfortunately one of the family members who was going to travel with me met with an accident some days before our stay (fractured her collar bone and was advised rest and no travel for a minimum a month. I issued the medical certificate to the resort and asked for a cancellation. However, the manager mentioned that they have a no cancellation policy and we can modify the dates to any month even for 2025. But, the condition was to decide the dates in 2-3 days. I called the property after 3 days and the manager was not available to attend the call and i was told i will get a call back in sometime. I waited for the callback, but i didn't get a call back. I again called up the next day at which the manager started almost shouting on the call saying i didn't call in 2-3 days and now nothing can happen. I requested that this is diwali time and you will get bookings for your resort. But got a very rude and arrogant reply from the manager who was just not ready to adjust. Very inhospitable treatment received from the resort.