Domes of Elounda, Autograph Collection

No way to summarize all but to say that I have never seen such an amazing stuff, service food and accommodation. I have no words for the amount of effort all the stuff is doing to make you feel amazing. Each of the guests is special to them. Service again is something that you fine see every day. Clean rooms all the time by the stuff. Amazing activities and amazing in house restaurants. This is the only place to go in Crete. You won’t regret it. It deserves 7 stars!!!

This is a fantastic place to stay. The property is magnificent. The staff are at your beckon and call and are truly amazing and so caring. The staff at the front desk like Ina and Anastasia could not be more helpful,polite,and caring. The housekeeping staff do a great job of cleaning the rooms and making sure all your needs for a great stay are met. Haris with the concierge was also fantastic. If coming to Crete this resort is definitely in my opinion one of the best. The restaurant for breakfast has a beautiful buffet and we were lucky enough to have Reina bring us our iced Lattes daily. After the first day we didn’t even have to ask and they appeared. I can’t stop raving enough.

Lovely resort with fabulous rooms, friendly staff and stunning vista. The food quality and options around the resort are great, we particularly enjoyed ‘Core’ and the breakfast buffet at Blend. Unfortunately, I can’t rate the resort 5* as they fall short in a number of areas namely the F&B service is extremely slow across the resort and is mainly due to staff shortages. The main reception bar area, family pool bar and beach seem to be the worst affected. We waited 20 Mins for a drinks menu and 50 further mins for bar drinks on our last night which is unacceptable for a 5 star resort. On another occasion we visited the adult pool ( no other guests there) and had to go and find a bar waiter. We ordered 2 soft drinks and 2 aperol spritz which took 31 mins to arrive - no apology until my husband complained. For a simple Drinks order this should have taken a matter of minutes to prepare and fell well short of an expected 5 star service. Secondly, the beach area needs maintenance and a thorough clean. The loungers and tables were constantly sticky and surrounded with discarded cups, bottles and general rubbish. the 1-2 waiters on duty simply didn’t have capacity to service the areas properly. The whole beach area could do with some general maintenance as the sand has become overly compacted ( stony and hard) and the loungers/umbrellas are tired. My husband had to call Management one day due to discovering a significant amount of half buried glass around his lounger, which they were quick to close off and follow up; but we couldn’t help feel that if they were doing a proper clean and tidy each evening would be obvious. We ordered food in the beach bar and again were let down by slow service and food arriving at different times and delayed. Management need to reassess service delivery urgently if they are to claim 5* status. The issues are evidently a matter of understaffing and not the fault of the actual team members who are working tirelessly to resolve issues. We met some Lovely staff - Elena at breakfast and the restaurant manager at Blend are a credit to the hotel. Back to the positives - housekeeping is excellent, our room was extremely clean and well equipped, we also liked the family pool area, plenty of sun loungers and space and the Haute living area was a good supplement for drinks and snacks. We used the gym most morning and were virtually the only ones . The location is excellent, a short walk from the small village of Plaka and an easy taxi ride from Elounda. Generally this is a great resort if you can look past the service issues, but for us, management need to look at their staffing levels and service provision if we were to return.

A wonderful resort in a beautiful part of Crete. The staff were amazing and couldn’t have done more to help…they truly want you to have a perfect stay. Our luxury villa was beautiful and the facilities were brilliant. The buggies were always quick to pick us up and take us wherever we needed to go. The beach was amazing with plenty of watersports for the kids to enjoy. We will definitely be back!

Beautiful hotel on an incredible beach and the staff bend over backwards to make everything perfect. Received an incredible update and loving every minute of the hidden Greek resort. A MUST if coming to Greece. The food has been excellent and the meal plan is ideal for families.

Another beautiful Autograph collection hotel in Crete. Its in a very small town and perfect for relaxation. There are beach, adults only pool as well as kids pool. Its very hilly but they have tons of golf carts to take you up and down the hill. We had wonderful time here and definitely would go back .

We finalized our vacations in Greece in this hotel. The service was really kind, both buffets for dinner and breakfast have a good variety of food and main courses. CORE food trucks concept restaurants it’s a really surprising experience they have a huge variety of dishes. My room a family room with Jacuzzi was big, clean and with a lot of facilities. Family pool it’s huge and with good staff. They also have a big offer of water sports for the beach Nice place to enjoy and end our Greece vacations