Utente ospite
25 maggio 2025
Not many videos and reviews on YouTube...but it looked ok....WOW !!! went for 12 nights in May 2025. Two days back and we've booked again for September !! Unheard of for us... We got to the hotel past midnight, taken straight up to the restaurant and had Greek Salad and choices from that's night buffet...perfect customer service. Pros: Fantastic customer service from the start. Staff were friendly, professional and made the stay so enjoyable. Location was second to none, the views from the room were breathtaking. Beaches were great, near the hotel it was a bit pebbly...5 min down the road was a sandy beach with lots of water sports , toilets and drinks, snacks and sun loungers. Food was great, enough choice so you could have different options every day, tasty and fresh. Poolside bars at the three pools we tried, were great !! Pools were chilly but that was the time of year we visited, still got a tan though. Special mentions to Spiridoula and Natalia at the Palm Lobby bar, it was a pleasure to be served by you. Michalis in the main restaurant was professional and made everything run smoothly, thank you. Booked a trip to Knossos with the Guest Relations, Veronika, but I had to cancel it...was told I couldn't have a refund because it was less that 24hrs before the trip...no problem, I knew this. At the end of the day Veronika contacted myself and gave me a full refund .... wow, didn't expect it, great customer service. Thanks Veronika. From our experience, we couldn't fault it. Through Tsunamis, storms and a touch of sunstroke...we'll be back in September!!!! Thank you. Negatives: We had to come home.
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