Giannoulis - Santa Marina Plaza (Adults Only)

Just spent a week at this hotel 22nd Oct. The hotel was lovely however hardly anywhere open so food job we were half board. The food was great plenty of choice and staff very friendly. Hotel manager Alexandre was very nice always available. We asked for a couple of changes and these were done without question. Rooms were spacious and beds really comfortable. If there was one criticism some of the furniture in lounge/bar area very dated felt a but like old people's home. There was entertainment three nights but as not many people around it wasn't veey inviting, felt sorry for them but hotel was closing the following week. A very relaxing holiday.

On the whole we had a great holiday at this hotel. However upon arrival we were allocated the incorrect room and so was my mother. The Manager was very apologetic and sorted it out plus gave us compensation but we had to wait for 2 days for the room type we had booked to become available. The sometimes evening entertainment was ok. The breakfast and dinner was very good, tasty and varied. The rooms were kept very clean although a little outdated. Eventually we had a room which over looked the ocean and the view was amazing but we did not like the sink and vanity area being outside of the bathroom and in the room as such, it would of been much better in the actual bathroom. Had we of known of this set up we would have kept the initial room which had a side sea view and big complete bathroom. However the side sea rooms do not have any drawers which is a pain. The area around the hotel is fine although we would have preferred a few more bars . We tried to get the local bus but it was packed so we got a taxi to Chania which was well worth it. Lots going on there and plenty of restaurants etc. The staff at the hotel are all amazing and work extremely hard. This hotel is most suited for guests wanting a very relaxed sedate holiday.

Hotel had overbooked, but instead of telling us the truth fed us lies about electrical faults and flooding. It only appears to be the Seaview rooms affected. We were moved to a completely unsuitable hotel Tuesday to Friday. Eventually got the room we had booked.

Just a true review from our stay at the Giannoulis Santa Marina hotel in Chania. It’s going to be a small review as I have not much to say about the hotel. Everything is superb from A nice well come from the reception girls and through our stay they were very helpful with any info we have ask. Staff were always happy to help you with everything you need. Rooms were nice size with refrigerator kettle and replenish tea or coffee every day, cleaned every day, comfy beds and pillows for a good night sleep. Hotel split in 2 buildings one by the beach I have to say it is right on the beach you don’t get many hotels like that, the other part is over the road with underway passage, hotel grounds are very clean very beautiful and sunbeds are free. Beach bar perfect serving drinks from 10 till 6.00 big thanks to Manousos and Stella for the good service they provide every day, also big thanks to Michalis and Sveltava at the evening bar for the hard work they do them self’s. Restaurant and food, hotel provide good and tasty food lots of people will say is repetitive but you get this in most hotels also they provide some different dishes every day as far the food is taste and nice no matter. I have spoke to the managers and told them what areas they need to improve and one of them is the snacks by the beach bar and cakes in the restaurant and maybe more privacy to the ala carte restaurant and drop the charges for normal drinks as you are all inclusive ok if you want branded alcohol fair enough. In total we have enjoy our stay at your brilliant hotel and we hope we come back in the future thank you for your hospitality i forgot to say the beach is beautiful clean and very safe (ps) for the gests get some mosquito repellents for your stay in the summer you will need it

Lovely hotel and glad we chose to stay here. Our room was spacious and kept clean and had everything we needed, The public areas also kept clean and could always get a sunbed by the pool. Definitely the best part of the beach and if we arrived before 11.00 we got a sunbed, however we did notice that people strolling along the beach did decide to use the beds, so maybe a little more control of this is needed to ensure beds are just for guests. There was a good choice of food both at breakfast and at dinner (although we only ate in the restaurant a couple of times in the evening) and it was good quality. But by far, the staff at this hotel are the biggest asset. Everyone from Management through to restaurant team and cleaners are so friendly and helpful. If I had to give any downside, the hotel was quiet in the evenings and on most nights the bar area was empty but I would still definitely recommend to stay here.