Royal Mirage Agadir

I will get straight to the point. Location is great walking distance to beach. Apart from that everything else is horrible and the so called 4 star hotel is by far not a 4 star. I would give 1 star just for the location and view from balcony in room. The rooms are outdated and not to a reasonable standard with socket fixtures broken, cracks in the wall and floors with dust or marks that look like dust, not very appealing. The worst comes in the bathroom toilet area, what can I say, definitely 0 star for this. Please see my attached photos that I took. The toilet had a really bad smell coming from it, maybe the water not sure bur again not easy to use due to the smell. The towels were ripped, shower head and curtain rail had rust all over them. The hair dryer in the washroom was I don't know maybe a 1960s hair dryer that barely blew out hot hair. I could go on and on. It was a terrible stay that I had to cut short to 1 night and rebook another hotel. Even after asking reception about a different room to be moved into to give them the benefit of doubt, the response was all our rooms are like this. Going onto the breakfast which was included for the 1 night I stayed again was poor. The bread was stale so was most of the dry stuff and fruit which I guess was used each morning for breakfast without checking the quality of food. Only good part was the fresh omelets and type of morrocon bread (misimin) that was made by the women. The coffee machine has had its days not dispensing any coffee but just hot milk or water. So breakfast isn't worth it overall. I read mixed reviews before booking here with some saying it's actually not bad at all and they don't understand why people are leaving low score reviews, they are totally confused in my eyes because you have to understand that this hotel is advertising as a 4 star and to get a 1 star service is like being robbed. So I would advise anyone looking to boom this hotel to avoid it. There are plenty better hotels in same area for same price or less. It's time the owners pulled their socks up and had a total renovation. Not to mention the pool area and seating, the seating were dirty and outdated and worn. The swimming pool not in use with the water being cleaned out. Overall a waste of money and 1 night. Got my holiday off to a horrible start. I've tried to upload photos but for some reason it is not letting me. I will try and find a way to get these uploaded as it's only fair for customers to make a sound judgement on where they stay and not be robbed from a place like this which I felt I was and I wouldn't want some other couple, group or family to experience the same issues.

Average hotel but with a nice pool and good service

Was gezellig verblijf bedankt voor de personele

Ho soggiornato qui per il mio 40esimo compleanno e il personale dell'hotel era il più gentile e cordiale che abbia mai visto soggiornando in qualsiasi hotel all'estero. Mia moglie a casa, guardando il nostro bambino, (io sono andato con mio cognato) ha organizzato che lo staff preparasse una torta e cantasse tanti auguri (lo sta facendo mia moglie...). Erano dappertutto. Hanno suonato musica dagli altoparlanti, ci hanno offerto del vino, hanno tagliato la torta, hanno cantato tanti auguri, a loro è piaciuto molto.. Hanno organizzato i taxi e tutto il resto. L'hotel era molto pulito e la vista dall'hotel è eccellente. Erano persone molto amichevoli e continuavano a parlare con noi quando eravamo nell'atrio a costruire amicizia. Raccomanderei questo hotel a chiunque. Il personale mi diceva che lavoravano qui da 23 e 34 anni rispettosamente. Chiunque lavori qui da così tanto tempo deve godersi il proprio lavoro. Anche la colazione era deliziosa. Servivano ciambelle di zucchero fritte, toast al formaggio grigliati, uova, salsicce, patate, frutta, cereali, yogurt, frittate e crêpe e altro ancora. Il caffè era molto buono. Sono stato in tutto il mondo e non tendo a tornare nello stesso posto due volte, tuttavia lo prenderei in considerazione e soggiornerei nuovamente in questo hotel. Anche il direttore dell'hotel è stato fantastico. L'unico aspetto negativo, ed è fuori dal controllo dell'hotel, è che se esci di notte verrai avvicinato da mendicanti di strada e persone che vendono *****. Puoi salutarli e non si avvicineranno a te. Ma sii saggio quando esci la sera. Ci sono poliziotti ovunque sulla spiaggia che guardano, ma i mendicanti di strada e quelli che vendono ***** cercano di avvicinarti quando sei fuori dalla vista della polizia. Sii solo saggio e vigile.

Arrived for 8:15pm and our rooms were not ready- apparently there was a problem with the electrics in our rooms, but the reality was the rooms were being renovated, so there was no electrical issue- the rooms were basic and had recently had a new bathroom fitted, as the grout on the tiles had not been cleaned off. Electrical wires hanging out , no fridge in the room, no bin or toiletries. My friends shower and toilet didn’t work, it did get fixed. These rooms were not yet fully renovated so why did they use them??? The door to the bathroom was not frosted and as soon as you open your room door you can see the shower and anyone in it ! Maintenance work ongoing - so drilling starts from 10am. WiFi- works in the lobby, worked for 1 day in my room on the 2nd floor but then stopped for the rest of the stay. Breakfast had a omlette stations, a fresh local bread station and usual cold and warm dishes. Other meals there was usually 1 each of meat, chicken and fish dishes. The desserts were the same pastry’s every day. I think most people choose B&B option as for the other meals the restaurant was virtually empty- hence why there isn’t a great selection. If you are used to Turkish buffets then you will be disappointed for the lunch and dinner. The food for dinner is freshly cooked and filling. the staff were great and chef would come out and make sure the dishes were well presented. Lobby area is nice and has comfortable seating. Location is of a main road and 5 mins walk, down 6 flights of stairs to the beach. The main attraction here has to be the staff, they are wonderful and go above and beyond. It goes some way in writing the wrongs of the hotel during the renovation. Ali - porter, the 2 ladies cooking omlette and fresh bread went above and beyond and are a real credit to the place. Pool was not heated but well maintained, smaller children’s pool and area to sit and relax-no issues with sunbed availability., Gym and sauna were out of order due to the renovations. Once the work is don’t it has the potential to be a nice hotel but we were disappointed.