WoodSpring Suites Chicago Addison

Very nice staff, nice room , clean. The one thing that I didn’t like was the fact that I could hear feet all night long.

Room bathroom door had a hole in it at check in, the TV remote didn't work at check in either.

They never cleaned the hallways or elevator well at all. I found multiple roaches in my room. Guests were always smoking **** inside the hotel. Cars were being broken into. Staff was very rude and unfriendly the entire time.

Friendly staff most important. Very clean the common areas are cleaned every day halls and all. They take pride in there duties!!!

Ask for towels and tell me that i have bring down the ones I have so they can wash them and then get them back!!!

CAUTION! book at your own risk! Do not be fooled by the photos online. This hotel is neither new nor safe. When we called ahead, Jayla, the supposed manager, was rude and unprofessional. Upon arrival, there were no staff at the front desk at the 3 PM check-in time, and a long line of guests, all experiencing the same frustration. Despite booking in advance, we were told to come back later, as were others. Jayla showed no concern for guests and was not accommodating. Guests warned us it could take 2-3 hours for staff to respond to any issues. The card reader on certain doors didn’t work, forcing guests to prop doors open with rocks, creating a major security risk. The rooms lacked basic amenities like shampoo, body wash, and towels, showing how little care the hotel has for its guests. Despite a few positive reviews online about Jayla, they seem inaccurate. On a positive note, one receptionist with dreads was kind and helpful. Overall, this hotel needs better staff and a new management system. Do not bring your family or kids here.