Utente ospite
31 gennaio 2023
I have reserve and paid a two bedroom appartments at this accomodation for two Australian friend to stay. The day that they checked in I was there to help them with their belongings and to be honest I really like the apartment, it is modern, comfortable well thought through apartment indeed although having small microwave would be good. I’ve checked my friends in around 5pm then I went back to pick them up at 8pm, I noticed receptionist is different person and he told me that I’m not allowed to go up to see my friends! But he said my mother allowed to go up! I said I’m the one that who reserve and paid for this, he said it does not matter I’m not allowed to go up to see my friends, in few minutes I find myself writing their boss in Dubai, he also told me that “for security reason” I’m not allowed to go up!! Even people in prison has their right to see friends and family but not in this hotel! I find this situation not only ridiculous but also archaic! However young lady called Ezgi at their reception is absolute gem, she make it up for everything, she deserves much better.
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