Recensioni su Mercure Cardiff Holland House Hotel & Spa

Risposta dalla struttura: Dear Guest User,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the spa, but I sincerely apologize for the issues you experienced with your room, particularly the bed comfort and the noise disturbance from recycling. Your comfort is very important to us, and I understand how frustrating it must have been to be woken up so early.I’m also sorry to hear that your check-in process was longer than expected and lacked communication. I’ll address these concerns with our team to ensure we improve in these areas.We appreciate your insights and hope you’ll consider giving us another chance to provide you with a better experience in the future.Best regards,KateFront Office Manager

Risposta dalla struttura: Dear Andrew,We are pleased to hear that your stay with us was a memorable one. We're happy that you enjoyed our facilities, including the room upgrade and breakfast. We hope your anniversary and birthday celebrations were unforgettable, and we are glad to have been a part of them. It's wonderful to know that our team looked after you in a friendly manner. I will pass on your feedback to our team, and they will be delighted to hear it. We look forward to welcoming you again soon and providing you with our best facilities and service.Kind regards,Rayan PankirajOperations ManagerMercure Holland House Cardiff

Risposta dalla struttura: Dear TeachC,Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you found your room cosy, quiet, and the bed perfect for restful sleep during the busy festive period. Your comfort and satisfaction are very important to us.We look forward to welcoming you back for another pleasant stay in the future.Kind regards,Kate,Front Office Manager

Risposta dalla struttura: Dear Reddineyeo,Thank you for providing feedback on your recent stay. We appreciate your constructive comments as they help us improve our services.I apologize for the discomfort caused by the hot room and the non-functional air conditioning. We understand that a fan is not always an adequate substitute, and we will work to ensure our air conditioning units are properly maintained.Regarding the £10 charge per person for a 'spa day' to use the pool, I apologize for the confusion. We will review our communication to ensure all guests are clearly informed about such charges. Your feedback highlights the need for us to consider more flexible options for guests who wish to have a brief swim.I also apologize for the chaotic experience at the reception desk. We will address this with our team to ensure a more organized and pleasant check-in process in the future.Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,KateFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for your review and for sharing your experience with us. We appreciate your positive remarks about the overall quality of the hotel.We understand your concerns regarding the additional costs for certain facilities like car parking and the pool. Our aim is to offer a variety of services and amenities, some of which do incur extra charges to maintain their quality. However, we value your feedback and will take it into consideration as we continuously evaluate our pricing policies.We hope you might reconsider and give us another opportunity to provide you with a stay that better meets your expectations.Kind regards,KateFront Office Manager

Risposta dalla struttura: Dear Tbones,Thank you for sharing your detailed feedback and for rating your stay with us. We’re pleased to hear that you appreciated the lovely bathroom and found our service to be good.We regret to hear that the room did not meet your expectations in terms of modernity, and we apologize for the meal from our restaurant not meeting your taste expectations. Your comments regarding the room's decor and the quality of the meal are important to us, and we will address these issues with our team to improve our guests' experiences.We value your input and hope to have the opportunity to welcome you back, providing a stay that better aligns with your expectations.Kind regards,KateMercure Management Team

Risposta dalla struttura: Dear Guest,Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you had a nice stay and that you choose to stay with us whenever you visit Cardiff for work. Your continued loyalty is greatly appreciated.We look forward to welcoming you back on your next visit and ensuring you have another lovely experience.Kind regards,Kate Front Office Manager

Risposta dalla struttura: Dear Winwin,Thank you for your wonderful 5/5 review! We're delighted to hear that you enjoyed your stay and found the room both lovely and comfortable. It’s also great to know that our team made you feel welcome and accommodated.We look forward to having you stay with us again in the future!Best regards, Kate Front Office Manager

Risposta dalla struttura: Thank you for your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations, particularly the menu choices provided by the event organizer. Your feedback is very important to us, as it helps us improve our standards and better serve our guests. If you could contact us directly with more details, it would help us understand your concerns better and make positive changes where needed.Kind regards,Rayan PankirajOperations ManagerMercure Holland House Cardiff

Risposta dalla struttura: Thank you for your feedback. We're sorry to hear that certain aspects of our hotel did not meet your expectations. Please note that our car parking and leisure facilities are now managed by external companies, which is why additional charges apply. We appreciate your positive comments about our staff, and we will share your feedback with them. We are also reviewing the dinner items offered to you and investigating our menus. Your feedback is valuable as it helps us improve. Thank you once again.Best regards,Rayan PankirajOperations ManagerMercure Holland House Cardiff

Risposta dalla struttura: Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed our hotel's location.I apologize for the wait you experienced at reception due to limited staff availability. We understand how important a quick and efficient check-in process is for our guests, and we are working to ensure we have adequate staffing to avoid such delays in the future.Thank you for bringing this to our attention. We hope to welcome you back soon and provide you with an even better experience.Best regards,KateFront Office Manager

Risposta dalla struttura: Dear Louis,Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great experience staying with us and found our location convenient for exploring Cardiff city center.It's great to know that our staff provided friendly service, even during the late hours. We strive to make all our guests feel welcome and comfortable at all times.We're glad we could be a part of your time in Cardiff, and we'll miss having you here. Best wishes for your future adventures, and we hope to welcome you back whenever you're in the area again!Best regards,KateFront Office Manager

Risposta dalla struttura: Dear Mab,Thank you for your positive review and for recommending our hotel. We're delighted to hear that you enjoyed your stay and our spa treatments.We apologize that the restaurant food and service did not meet your expectations. Your feedback is valuable to us, and we will work with our restaurant team to improve the dining experience for our guests.Thank you again for your kind words and for bringing this to our attention. We hope to have the pleasure of welcoming you back for an even better stay in the future.Best regards,KateFront Office Manager