Recensioni su Baymont by Wyndham Acworth

Risposta dalla struttura: Hi 778jeannef, Thank you for taking the time to share your experience and observations during your recent stay. We’re pleased to hear that you noticed some improvements since the previous year, as we’ve been making ongoing efforts to enhance our facilities and services. However, we deeply regret that certain aspects of your stay did not meet your expectations. Your comments regarding the lobby being locked and the nearby homeless encampment are concerning. The safety and comfort of our guests are our top priorities, and we are working closely with local authorities and taking necessary steps to ensure the surrounding environment feels secure for all visitors. We sincerely apologize for the lack of breakfast items and coffee, both in the lobby and in the room. These amenities are important for our guests, and we’re actively addressing this to ensure they are consistently available in the future. Your feedback about the linens is also noted. While we’re glad you found them clean, we understand that the appearance of freshness is equally important. Plans are in place to replace older linens with newer, higher-quality options to ensure a more comfortable and visually pleasing experience for our guests. We also apologize for the language barrier during checkout and for the receipt not being offered proactively. Clear communication and smooth service are key aspects of hospitality, and your feedback will be shared with our team to provide additional training and support where needed. We greatly value your honest feedback, as it helps us identify areas for growth and improvement. It’s our hope that you’ll consider staying with us again in the future, so we can provide you with the elevated experience you deserve.