Inness

I love here!!

Disappointing experience. I rarely write reviews—especially negative ones—and I’m usually very understanding about the challenges of the service and hospitality industry. Perfection isn’t realistic, and I don’t expect it. However, Inness markets itself as a five-star hotel with prices to match (even off-season rates were around $1,000 per night), so the standards should reflect that. We stayed in one of the standalone king suite bungalows and paid over $1,000 per night. The first surprise was the layout: the space is essentially a studio with no fully private bathroom. While there is a separate toilet room, it’s a tiny 4×4 space with a weak ceiling fan, located just a few feet from the bed. The sink and shower are completely open to the room. Noise, smell, and privacy were all issues, and it was puzzling that the design intentionally placed each bathroom component so close to the sleeping area. We’ve stayed in many upscale hotels and have never encountered anything like this. On our second day, the water shut off for several hours. Staff knew this had happened but treated it as if it were no big deal. We had to use the bathhouse facilities to shower and use the restroom. When we checked out and mentioned the issue politely, the response was a performative “I’m sorry, hopefully you’ll give us another chance,” with no offer of compensation. The bathhouse wasn’t much better: extremely low water pressure, showers that were scalding hot even on the coldest setting, the sauna out of order for one of our three days, and no body soap in one of the showers for nearly our entire stay despite mentioning it to staff. Lastly, we were charged $140 for a “special” brunch for two that was no better than a basic continental breakfast at a mid-level hotel. The lox were dry, the bread was stale, and we only chose this option because we were told no other brunch options were available—only to learn afterward that the main restaurant had been open the whole time. We brought this up and again received an unhelpful, scripted apology without any attempt to make it right. There were other small issues as well (including mediocre, overpriced food at the restaurant), but we generally view those as normal parts of travel. What stood out here was how consistently the problems were handled—and how surprising they were given the hotel’s price point and five-star positioning

$270 for one of the worst massages I’ve ever had. I’m 45 years old and have had many massages in many world class spas around the world and I can confidently say this was one of the most disappointing experiences I’ve ever had. The spa is beautiful but that’s where the positives end. My mom and I both saw a woman whose name begins with an “A” but I don’t remember what it was. She basically just rubbed oil on my body for an hour. It was a soulless, lifeless interaction. At one point I asked her to apply more pressure and so she intensely pressed on my body for a few minutes and then went back to simply rubbing oil on me. She seemed extremely inexperienced and disconnected from her work. After the massage she brought us lukewarm/cold tea. The sauna wasn’t hot enough - I sat in there for 15 minutes and didn’t break a sweat - the hot pool wasn’t hot enough, my mom said the steam room smelled like mildew, there were clumps of hair in the shower and the water pressure was pathetic. I had to ask for a plastic bag to put my bathing suit in (I heard another girl so the same) - why not just make them easily accessible in the locker room? The front desk staff was lovely and that was about the only positive of the experience. The hotel grounds are stunning and the restaurant was really nice but skip the spa! Very upset about spending ~$600 on two horrible massage and a deeply disappointing spa experience

Yeah no. Overpriced for what it is- a nicely designed airbnb with no basic services. Thin wall rooms. Awkward if you stay in the group cottage because you’re essentially stuck in a house with strangers. The restaurant itself was worth it though. The in house gift shop is nice

Hotel Review: Disappointing Experience at The Inness -- Tick Infestation and Mishandled Shipment I recently stayed at The Inness on April 21-22, renting three rooms and enjoying all our meals onsite. We also paid a $5,000 fee to hold a photoshoot outside in the field in front of the hotel. Unfortunately, our experience both during and after our stay was deeply stressful and disappointing. 1. Tick Infestation During Photoshoot While shooting outdoors on the hotel's grounds, our team encountered a serious tick infestation. This was a major health risk, especially since the hotel knew we would be outdoors but provided no warning about this known hazard. One team member has an autoimmune condition and would have refused to participate had we been informed. The lack of communication about this environmental risk shows a concerning disregard for guest safety and care. 2. Mishandling of Valuable Shipment Due to the hotel's internet failure, the front desk agreed to ship six boxes of our photoshoot materials -- valued at more than $17,000 -- on our behalf. I provided detailed Excel instructions and shipping labels the morning after our shoot, yet the hotel delayed pickup by a week and then shipped everything incorrectly. Worse, the hotel has failed to confirm that they shipped everything properly, leaving us without our goods or answers. This is bad business. Over 3 months later, none of the packages have arrived, and Innes fails to acknowledge any mistake or reimburse us in any way. This business has no morals, accountability or empathy to their clients.

The Inness could use so much more in simple basic services and amenities . A poolside attendant at the adult pool would be nice . There is no food or bar service offered . No mats on lounges that are on buggy grass . The rates are not cheap and guest comfort needs to be at the forefront at all times The dinner was excellent, the waitstaff and kitchen were very accommodating and nice.The breakfast menu could be worked on , fruit, muffins cereal ... The rooms are very minimalistic . No clock radio , the phone is on a box on the floor. mY cabin #19 is looking at two big half dead trees instead of a landscape . For my wife and I it's a one hit wonder . I was expecting so much more and was disappointed. My wife and i love to go upstate NY . This trip was a gift for my 70th birthday from a few of my nephews and we were very excited to go .