Inness

I love here!!

$270 for one of the worst massages I’ve ever had. I’m 45 years old and have had many massages in many world class spas around the world and I can confidently say this was one of the most disappointing experiences I’ve ever had. The spa is beautiful but that’s where the positives end. My mom and I both saw a woman whose name begins with an “A” but I don’t remember what it was. She basically just rubbed oil on my body for an hour. It was a soulless, lifeless interaction. At one point I asked her to apply more pressure and so she intensely pressed on my body for a few minutes and then went back to simply rubbing oil on me. She seemed extremely inexperienced and disconnected from her work. After the massage she brought us lukewarm/cold tea. The sauna wasn’t hot enough - I sat in there for 15 minutes and didn’t break a sweat - the hot pool wasn’t hot enough, my mom said the steam room smelled like mildew, there were clumps of hair in the shower and the water pressure was pathetic. I had to ask for a plastic bag to put my bathing suit in (I heard another girl so the same) - why not just make them easily accessible in the locker room? The front desk staff was lovely and that was about the only positive of the experience. The hotel grounds are stunning and the restaurant was really nice but skip the spa! Very upset about spending ~$600 on two horrible massage and a deeply disappointing spa experience

Inness is a very beautiful property but there are a few things that completely miss the mark in my opinion and our stay was overpriced at $900/night. Number one, the spa. I had an excellent massage but the waiting area and locker rooms do not offer a relaxing experience and do not warrant the price. The waiting area right outside of the men's and women's locker rooms is not very comfortable (it is essentially a hallway), does not offer a view, and just feels like a loading zone rather than part of the experience. The chairs by the spa pool are not comfortable - they should be padded or at the very least offer towels outside rather than having to search for them inside. The farmhouse pool was not open during our stay so if you are offering the spa as a replacement, make it special and comfortable. The actual location of the spa on the property is a huge miss; it should offer views, be more secluded, and not be part of the parking lot. The rooms are lovely but there should be Nespresso machines in each room rather than a French Press. The farmhouse as I mentioned was closed during our stay so the long walk up to coffee was a bit of a bummer and there should be an easier way to make coffee in the rooms. There should be a speaker in the room. In the guesthouse for coffee service there should be actual milk offered, not just plastic pods of half and half. How about real mugs? The restaurant was good but the service was spotty. Two nights in a row we were not given appetizer plates (just bread plates) and had to ask. Our second night we specifically asked for an outdoor table in the morning that day, and did not get one when we arrived despite being promised one and asking twice how to procure one (ask in the morning). We did, and did not get an outdoor table. The menu is too limited to be the only restaurant offered on the property. The first night the special ran out at 7 pm, and our second night there were no specials offered. Next time if I returned I would make reservations off the property. The pool food was quite good actually but service was spotty again - perhaps the staff was lean on this Monday. Everyone was very friendly no issues there. Overall I would say it was fine, but does not warrant paying almost $1k/night.

Hotel Review: Disappointing Experience at The Inness -- Tick Infestation and Mishandled Shipment I recently stayed at The Inness on April 21-22, renting three rooms and enjoying all our meals onsite. We also paid a $5,000 fee to hold a photoshoot outside in the field in front of the hotel. Unfortunately, our experience both during and after our stay was deeply stressful and disappointing. 1. Tick Infestation During Photoshoot While shooting outdoors on the hotel's grounds, our team encountered a serious tick infestation. This was a major health risk, especially since the hotel knew we would be outdoors but provided no warning about this known hazard. One team member has an autoimmune condition and would have refused to participate had we been informed. The lack of communication about this environmental risk shows a concerning disregard for guest safety and care. 2. Mishandling of Valuable Shipment Due to the hotel's internet failure, the front desk agreed to ship six boxes of our photoshoot materials -- valued at more than $17,000 -- on our behalf. I provided detailed Excel instructions and shipping labels the morning after our shoot, yet the hotel delayed pickup by a week and then shipped everything incorrectly. Worse, the hotel has failed to confirm that they shipped everything properly, leaving us without our goods or answers. This is bad business. Over 3 months later, none of the packages have arrived, and Innes fails to acknowledge any mistake or reimburse us in any way. This business has no morals, accountability or empathy to their clients.

Everything was awesome!!! The grounds are incredible and so many places to walk around. Every single person of the staff was incredible. They were so nice, helpful, etc. and the restaurant on property is amazing. There wasn’t one item that wasn’t delicious. I would say the only issue is when it rains/snows. As it get muddy everyone. They have one road paved but would be cool if the other was paved and a paved walkway up to each cabin. But that’s such a minor thing compared to how awesome it is. Didn’t have time to check out their new spa but hoping to do that next time.

I hope this review is helpful and I also hope the owners of the property read my note as my intention is to ADD VALUE not to complain. I would like to point out the highlights first and give a shout out to staff that do not reflect the "2.5" below average rating. If you have a chance to book Forest as a massage therapist at the spa facility.....do it! I've had many massages all over the world and he ranks in the top 5. Christina at the front desk was lovely, communicative and helpful. Kayla drove us to our room and she was also lovely. I do not remember our waitress's name at the restaurant (Thursday night, March 26th)....but she was amazing. The food was delicious. We booked a suite at the Farmhouse (second floor), the house has 12 rooms and I believe there were 2 other rooms occupied. We pretty much had the house to ourselves! I cannot imagine staying there under any other circumstances, competing for areas of communal space. It might work for a younger population however, I have no idea how that demographic would afford $800 plus bucks a night in the "off" season. The room was lovely, bed amazing, linens amazing. Love the honor bar concept! Now I would like to present offerings for what I felt was WAY below standard given the expense. I've traveled to leading hotels around the world and have stayed at similar hotels in the area with a similar aesthetic (Wild flower Farms) 20 minutes away, as well as other resorts in the Hudson Valley (Mirabeau) and Woodstock- Woodstock Away, This place is missing the important details that create the experience that need to accompany a high end luxury experience. Details that aren't too difficult to accomplish. 1. The coffee is awful. I have no idea why this is hard to accomplish. It's a problem in so many hotels and so easy to fix. Provide a french press and GREAT coffee options! Espresso for those of us that love strong coffee. Real whipping cream. Or a pour over. There is nothing worse than a crappy cup of coffee in the morning. EASY FIX 2. So many beautiful fireplaces located at the farm house, plenty of wood stacked and fire starter pods.......BUT no matches to be found, no fire place tools. 3. Arriving and having no clue where the reception is located, no sign, Reception is attached to a store and it looks like a store not a hotel reception. 4. The spa is ridiculously small. I cannot even imagine being there if the place was busy. It cannot accommodate more than 4 women getting ready in the tiny locker room area and the robes were cheap and tiny. It's a shame because it's a beautiful spa (steam, bath, pool (which was not open). The waiting area is uncomfortable and very tiny, in a hallway. $270 bucks for a massage is a bit steep with these conditions. 5. Breakfast should absolutely be included, or at the very least a continental breakfast at the terrible coffee station set up at the farm house. Paper cups? we are in this amazing house drinking terrible co