Palacio Mundo Imperial

房間乾淨 可是收費不明確，臨近的時候我朋友比我定的更便宜！ 前台收入電話費？説我們會用他的座機！我拒絕了！服務挺差的，不推薦

El Hotel está estupendo , instalaciones, albercas, pero al no tener playa  cada día nos desplazamos en su camioneta al Club de Palaya, es genial son 10m en camión y estás en la playa con todos los servicios del Hotel….pues no… ahí estuvo nuestro problema los meseros del club de playa no nos hicieron caso, por 4 veces mi esposo se tuvo que parar e ir hasta el bar y venir el cargando la comida y la bebida, les llamamos hasta en más de 6 veces , decían si si y nunca llegó nadie a tomar nuestra orden. La habitación genial y su servicio de Valet Parking en cambio decían lo mejor que he visto, eficientes, amables,  En fin hubo de todo en este hotel buró y malo, pero obvio la atención en la playa es un básico en vacaciones y no estuvo a la altura

Gran experiencia familiar, fuimos para el abierto de tennis y la pasamos super bien!

Personal muy bueno y amable en general. Excelente Desayuno 10

比較滿意，乾淨衞生

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp

Customer service was great. The hotel itself is beautiful and very clean.

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through *******, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.