Utente ospite
16 dicembre 2024
Currently staying here for what we thought would be a relaxing few days at a nice brand in between more rustic accommodations in remote destinations. Staying here was a huge mistake. Having stayed at many Sofitels, this is absolutely the worst I’ve ever seen. Was fooled by the overall positive rating here and brand recognition and booked without reading the negative reviews. Booked a junior suite and arrived late from a flight, only to take a shower that flooded the bathroom within 2 minutes because the drain was clogged. Disgusting- called reception from the toilet telephone as it was the only one that worked, and was told there was nothing they could do tonight as they were fully booked. Next day we switched rooms after they insisted on confirming the drain couldn’t be fixed. Sure enough, after an hour waiting on maintenance, it could not be fixed. New room and the safe was broken. It is one thing after another here. The hall ways seem to be under construction, and the gym is absolutely dreadful. This is an expensive hotel and it in no way justifies its cost. Between here and the Pullman or Novotel, definitely choose them over the Sofitel. You will pay more money here and be much worse off. While the staff tries to fix the problems, they are under equipped for this losing battle of a hotel. Really wish we could just get our money back for night 2 and move to the Pullman.
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