Utente ospite
11 febbraio 2025
I recently stayed at Sofitel Abidjan for a solo trip to celebrate a friend's wedding, and my experience there was nothing short of exceptional. From the start, the staff, especially the remarkable concierge Thierry, went above and beyond to ensure my stay was comfortable and stress-free. Although my bags didn’t arrive with me, Thierry's dedication and empathy made all the difference. As a non-French speaker in a francophone country, I was concerned about replacing my essentials and tracking my luggage. Thierry's translation skills and knowledge of the city were invaluable. He tirelessly monitored the status of my bags, connected me with the right people for updates, and helped me find necessary replacements, alleviating my worries. When my bags finally arrived on the last day, Thierry arranged their transport, allowing me to relax and enjoy the last moments of my trip. His consistent support turned a challenging situation into a remarkable experience that made me feel valued and cared for. While Sofitel Abidjan offers outstanding staff and services, Thierry truly stands out. His exceptional service transformed my stay from great to unforgettable. If you're visiting Abidjan, I highly recommend staying at Sofitel and experiencing Thierry's remarkable hospitality.
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