Brentwood Aberdeen City Centre Near Union Street

We arrived with a large party, we had many rooms and these were changed into other rooms. We were okay with this but disappointingly we were split between 2 buildings, and not many rooms were together. Several rooms required extra, stuff ie toilet roll but on the whole were tidy and seemed cleaned. Staff were tentative. The female member was helpful, kind and got cot bed set up and offered storage for buggy away from room. On arrival, it was all a bit raffly, but found our rooms fine. We received access to our room via a post it note with code on it. My child required an afternoon nap and during this the room got cold, turned out the vent was broken so a draft was coming in. Manage to sort the heater and the room became an adequate heat, not the most straight forward if you haven't worked a storage heater. The bed was comfy enough and the room enough space to set things etc. just seemed a bit slap dash renovated with many bits not tended to yet. Decor was basic but fine in my room. Was awoken at 1am till around 4am with the folk next door having evening beverages. Very frustrating as could practically here the conversation they were so noisy. Thankfully my toddler did not wake!. Addressed with staff in the morning as no way to contact a member of staff in the middle of the night without leaving my child alone and not had any compensation. The rest of the party did not have any noisy troubles with their rooms. Shower was over the bath. Did not use. Big bathroom. Hotel would not be suitable to anyone with mobility issues as many stairs and no lifts. Would not be suitable for family's as thin walls and accessibility around hotel. Would not be rushing back. Shame as hotel could be fab if every aspect from booking system, accessibility, customer service, decor, heating, noise was overhauled and updated!

When I checked in, the man behind the desk (in a casual puffa jacket) said he changed my room from the 3rd floor to the ground floor. No reason was given. He then gave me a post-it note with a number code on it and directed me down a very long corridor. I immediately felt uncomfortable being some distance from the rest of the hotel. When I entered the room, the first thing I noticed were the holes in the carpet, the torn paper blind on the window which was just below street level. The room wasnt clean. I'm sure this was staff accomodation although it was even sub standard for staff. I thought I was being taken advantage of as I was a lone female. I was too shocked and angry to think of taking photos. I returned to the front desk and indicated that I wasnt happy and I wanted the original room that was allocated to me. As he was booking other guests in at the time, I waited a few minutes then left. I then booked into another hotel nearby. I would not recommend this place, I would not call it a hotel and I would not advise anyone to use this place. I dont think that room would have been offered to a male guest. It was a very uncomfortable experience.

Awesome! I am staying more then month and I am enjoying! Staff wonderful! Can*t find better in the Hearth of the City Aberdeen! I will meet Christmas and New Year 2024. Breakfast is wonderful. I met there a lot warm famous people! Staff made me exception, to provide quiet room with out TV! :)

Avoid at all costs, within 5 minutes of arriving in our room, a stranger entered the code to our door and gained access to our room. So so dangerous and terrifying. We left straight after and booked another hotel, OYO are now refusing to refund us.

Good : both morning and evening desk guys very friendly and helpful. And it's cheap. Bad : No water coming out of the hot tap, or shower. Nothing. Packed up in the morning and asked for a room to shower in. Got shown into their poshest suite. Guess what...no hot water there either. Overall, it needs an overhaul. Pretty grotty communal areas. No restaurant or breakfast. Spend a few more quid and go somewhere else

We have used this hotel a few times now handy for being central close to the train station and budget friendly But this time my son and I had separate rooms his shower had no water coming out of the head so he came and used mine.He did go to reception and made them aware .We stopped for 3 nights and it was never fixed ,just before we checked out I had a look not only was the shower not working there was no hot water running from the sink tap.Poor Poor show we as customers deserve better .We wait for a reply and and answer