Sorell Hotel Aarauerhof

I traveled solo for 2 days for a business trip. I had a 4th room floor, with no A/C, incredibly hot, impossible to cool down at night. The hotel is attached to the station and, if you don’t wake up every 5 minutes for a train passing by, one of the dozens of drunk people LIVING in front of the hotel will. Screams all night, every night. Last, but not least, I asked three times, in three different calls, to have another pillow. I gave up after the third request. 188chf for two nights breakfast (really poor) included. Never again.

The Covid pandemic has been hard on the service industry and Hotel Aarauerhof has also suffered through it. A change of management and a more bare bones service since our last visit to this Hotel almost three years ago. We took a Junior Suite which was quite spacious and the bathroom also large. The room was however stripped of the conveniences that had once existed. No mini-refrigerator or coffee machine. The basement steam room and sauna which had previously existed were now closed. A bit worryingly there were no staff for large parts of the day and night – and staff seemed to appear only early morning and disappear by lunchtime. The two times we needed some assistance – one on checking in one afternoon, and once late at night - there were no staff at the hotel – which would have been a problem had it been an emergency. There is however a 24 hour number which can be called which is moderately useful. The staff were efficient and friendly. The breakfast was basic and limited but otherwise good. The room looked a bit worn (upholstery faded etc) but the linen was spotless. As the heating was still on (in late April) we needed to crack the window open a bit which made the room rather noisy. The bathroom door didn’t lock properly and the need for maintenance was apparent. The hotel was showing some age and needs some work. Overall the hotel is well priced and functional, but it wasn’t what it used to be some years ago which is a pity because I like it for its excellent location (right next to the Railway station and easy access to the town center).

No desk staff at all. Check in is at a kiosk and if your card doesn’t work, you have to phone a help desk. No air conditioning. It was raining and sweltering hot in the room but couldn’t open the window. Fan provided did not work well, air flow cycled up and down. All is was a terrible experience. Find another hotel.

Check in war super, ebenso sauberkeit des Zimmers war wirklich tatellos, jedoch lässt von 2 Uhr nachts bis 5 Uhr Nachts ist die Nachbardisko das Bett erzittern. Ebenso der Bass der Diskothek ist sehr laut. Selbst Hörschutz ist hier ziemlich erfolglos. Ebenso riecht es extrem nach Zigaretten. Das es überhaupt gesetzlich gelaubt ist ein Hotel direkt neben einer Diskothek zu haben?

La situation de l'hôtel est très bonne, en face de la gare. Le système de check-in automatique est assez simple lorsqu'on a une réservation. Les chambres sont propres et assez grande, la salle de bain est ok. Les murs sont très fins et l'hôtel est mal isolé ce qui le rend un peu inconfortable. Le parking est vraiment insecurisant la nuit. Je le conseille tout-a-fait pour 1 ou 2 nuits en transit à Aarau mais pas pour y passer une semaine en famille.