Ibis Budget Aachen City

Painful check-in. No one on reception when we arrived. Parked in the nearest car park that had a sign for the hotel but it was empty! Went to town until 3pm to check in but us and another family had to wait outside as we didn't have a code to get in and the people inside didn't open the door for us! Once in the family in front of us took 15 minutes to get checked in! Man on reception wanted us to pay again then he realised we had already paid! Room was warm and clean. Shower was inside the room more like you get in a caravan. Pillows were flat but got two more from reception. No tea/coffee in the room. There is a machine in reception but it wasn't great. Location was excellent to the centre of town. We did have to move our car as the car park near the hotel was closed not that you could tell as the shutters were open. We did have a problem getting out as one of the workers kept telling us not to park in here again!! Don't worry we won't ever be back! Breakfast felt like a truckers cafe but the food we had roll. cheese. cereal was good. I also lost my driving licence here I think. Tried to call and the number said incorrect. Tried the main number for Ibis and they put me through to the hotel but again the number didn't work so who knows. No one has been in touch with me. Overall great location and room fine for a night. Communication very poor and confusing. Front desk should be manned all day.

One can check into the hotel from 15:00 hrs via a display in your corridor by providing your credit card and reservation number. When we arrived at 15:30, the hallway was full of upset guests with their luggage because the machine was out of order and the reception was unmanned. The check-in machine was switched on only when the receptionist finally showed up. I understand that you wish to automate things to save cost, but you'd better ensure your systems work! It was very dirty under the beds. The warm water in the shower keeps getting completely cold while you shower, which is extremely annoying. The bread quality at breakfast is bad! Why do you not buy bread from one of the many great local bakeries instead of using low-quality, self-baking bread? Still, I paid over €175 for one night for a very poor experience. Never again!