Hyatt Regency Cairo West

Hotel is new and looks great. It’s out of the way from downtown which makes it more peaceful. We stayed a few nights, breakfast and the pool amazing. Staff very friendly and helpful. However a few things to point out that I was going to but needs to be said. No privacy as workers working most of day outside of room so the window and curtains had to be closed or creepy men looking at you. Door connected to another room and not good sound proofing or insulation, can here everything other people are doing. Bed sheets had some blue dye stains on them the first night which was unwelcoming. Lastly, we decided to check out one night before, going to pay for mini bar things. The menu is priced in local money and not in dollars and doesn’t have VAT included, also a mini bar service charge is charged for the house keeper to refill which is hilarious at best as you pay for the room. That should include her to top up the fridge just as she would top up towels. Water isn’t free only a big bottle and not the small bottles so be careful. They don’t explain that clearly. So, once I saw my bill I tried to talk with front of house about it. He treated me like and ***** and said I need to pay in USA dollar and I said then why have a menu in your local currency. He couldn’t give me a good answer and just said all hotels do it. Then he started to laugh and tell me this is little USA money and so on and laugh again. I ended up paying my bill just to get out of the hotel as his attitude was poor and almost sarcastic. I paid then he said I’m welcome back be he will give compensation. I said well you wouldn’t help me swap a day to later in the week to return as early check out before so am good. Overall, we left the hotel in a poor mood and not acceptable. I’ve worked and work for these hotels and that is just poor. That was the biggest let down unfortunately.

Decent hotel but not entirely sure that its 5-star rating is totally accurate from my experience. There was some construction work happening nearby so it was fairly noisy during the day. The hotel is situated in a modern area of Egypt with a number of high-end residential areas near by making travelling from one area to another quite aesthetic. The staff were nice and welcoming, however I did spend approximately 3mins ordering in-room dining for them to give me an incorrect order.

這個凱悦是我住過的凱悦裏最差的一個。硬件設施還是不錯的，因為它是新建的。服務和管理和五星級比，還有很大的改進空間。最不能容忍的是給我提供的房間不是一個正常的房間。是套房裡的一個房間。隔音很差，和旁邊的住客就隔一個門。晚上他們説話交流的聲音聽的清清楚楚。我住的那天我衹睡了二個小時，太吵了！大家看看他們佈置的加床！就提供了毛毯和外套。你想用，哼！你得自己套進去。和攜程協商溝通一下，深夜送來被褥，簡直了，被子是被子，外套是外套，你要用還得自己動手。淋浴以後，外面會溢出很多的水，我差點滑倒！因為不是一個標準房間，他們提供的淋浴是讓住客在浴缸裏沖沖，水是外面流了一地。這裏得表揚一下攜程的服務，真的不錯，有問題能積極協商處理。以前國外旅行我用過Booking和agoda。但遇到問題，能認真解決的還是攜程。早餐品種很多，但是感覺並不好吃。酒店裡有星巴克，但是感覺味道和國內比，還是國內的味道好。前台的服務員對待中國人確實不是很耐心。自己的阿拉伯英語説的口音很重，還速度很快。