Recensioni su The Phoenix Hotel Yogyakarta - Handwritten Collection

Eccezionale! Strutturasti storica molto affascinante, arredata con pezzi unici. Colazione straordinaria, gentilezza e professionalità personale. Bar stupendo con cantina ottima. Unica pecca riguarda alcune stanze con vista su vicoli terribili, balconi protetti da filo spinato

Il soggiorno è buono, l'ultimo ordine in camera è passato molto tempo dopo la mezzanotte. Quartiere tranquillo. La mia camera è un letto king-size, ma in realtà sono due letti singoli uniti.

Esperienza terribile. Sono arrivato a mezzogiorno e mi è stata assegnata una stanza molto piccola al primo piano con solo una piccola finestra più vicina al ristorante. Dopo aver comunicato con l'hotel, ho promesso di cambiarmi in una stanza con balcone più tardi. Siamo usciti a giocare più tardi e l'albergo ci ha portato di notte in una nuova stanza e mi ha detto che mi dava una stanza su un buon piano, senza menzionare nient'altro. Quando sono entrato nella stanza e ho aperto il balcone, è apparsa una scena orribile: alla mia sinistra c'era un posto che sembrava un cimitero e di notte sembrava estremamente cupo. Più tardi ho chiamato l'hotel per confermare che si trattava davvero di un cimitero, ho chiesto di cambiare stanza, ma l'hotel ha detto che non c'era posto, al momento ho solo questa stanza e la stanza al primo piano a questo prezzo. Posso solo aspettare il giorno dopo per cambiare stanza L'hotel La reception ha un atteggiamento duro e non ci sono scuse! Se avessi saputo che stavo guardando il cimitero dal balcone, non avrei prenotato questo hotel se avessi rimborsato i miei soldi! Il giorno successivo, su comunicazione di Ctrip, l'hotel mi ha cambiato in una stanza con una normale vista sulla strada. Inizialmente ho soggiornato per due notti per evitare problemi, ma ho dovuto alzarmi alle cinque per fare le valigie il giorno successivo perché avevo un programma la mattina presto. E l'hotel non si è affatto scusato. Credo che non fosse troppo tardi quando sono arrivato in albergo, abito vicino al cimitero a questo prezzo, il fatto che non ci siano altre stanze è un po' incredibile. Che esperienza agghiacciante e deludente!

Non c'era acqua calda nella doccia, quindi ho chiamato qualcuno per ripararla, e il giorno dopo non c'era acqua calda, peccato

The location was excellent. The breakfast is the best. Gym was decent though not 24hours. Great service too, gave my hubby a birthday cake.

The rich history of this hotel with every aspects. What a great staff and they’re very hospitable, caring n kind. The breakfast is absolutely fantastic and catering for Western and local Indonesians delicacies. I had Spa and enjoyed facial one n foot massage. Would love to stay if I go back to visit Yogyakarta

The hotel itself is in a beautiful building. It is definitely worth paying a little more for a room with a balcony and a pool view. The pool area is a real highlight.  The problems I had seemed to relate to housekeeping which seems very understaffed. I arrived at 3.30 and had to wait 30 minutes to be shown to a room I hadn’t booked. I then needed to wait for my actual room to be ready. I stayed two night and on the middle day was out from 9-3.30 in which time housekeeping hadn’t been.  Not their fault, they were all very friendly but maybe not enough of them.

Family friendly + Instagramable hotel with friendliest welcome by staffs during our 3 nights stay. Walkable to nearest point of interest and super accessible on public transport (grab, local bikes), mini mart and popular restaurants!

We only stayed at the hotel for one night, but we enjoyed it. The colonial-style building gave us a unique atmosphere. Located in the heart of Jogja, we could easily travel to other tourist areas such as Jl. Malioboro, the Jogja Palace, and the Vredeburg Museum. What impressed me was the hotel's breakfast. It was amazing with a variety of options including Western, local, and traditional choices. Even though it was just a one-night stay, it was very memorable.

Welcome was warm, and check-in was speedy and simple. The hotel is split across 2 different buildings so some rooms, ours included, are some way from the pool, restaurants etc. But the room itself was wonderfully comfortable and clean. The bed was huge and made for a very good night's sleep. The only small issue was the lack of plug sockets for charging phones etc in the room. The sockets by the bed had the lamps plugged in to so couldn't charge and have a lamp on whilst in bed! There was also only 1 socket by the desk which had the TV plugged in to. Breakfast was hugely varied and good. We even had a large mantis join us at the table because we were sat in the beautiful courtyard area!! This beautiful historic hotel is definitely worth a luxurious stay at if coming to Yogyakarta. Represents excellent value for money and is in a brilliantly central location. Highly recommended.

I like the rustic feel of the hotel. However, the hotel is not well maintained. The bed is very comfortable.

The absolute strength of this hotel is its beautiful building in colonial style and great service. You will have a memorable stay here. The rooms are a bit worn, especially the bathrooms. However, I would still recommend it. Great breakfast and very nice pool area as well.

Hotel is quite outdated and in need of some renovation works. The staff is friendly but not up to standards for a 5* hotel.

Classic elegant ambiance. Excellent service. Hotel reception staff very helpful, warm n friendly. Close proximity to shopping and entertainment facilities