Prefettura di Nagano, Giappone: hotel con sorgenti termali

Il servizio di personale dell'hotel era di prima classe. Il personale di check-in mi ha consentito di usare il telefono per chiamare locale quando ne avevo bisogno urgente e anche chiedendo se mi sarebbe andato bene con il giapponese e mi è stato offerto di aiutarmi a chiamare. Mi sentivo molto sollevato che l’aiuto era stato fornito senza chiedere e che era davvero toccante; controllare il personale di contro era anche sincero con il loro servizio e aveva un sorriso ampiamente sul loro volto. La stanza era molto vecchia, ma pulita, molto in contrasto con il lobby moderno che avevano. La colazione era sorprendente, così tante scelte (dalle luci a una stazione Katsu) e deliziosa.

L'hotel ha una splendida facciata esterna e il personale della reception è cordiale. Sebbene la selezione del ristorante sia limitata, l'offerta per la colazione è piuttosto varia. Il noleggio dell'attrezzatura da sci è suddiviso in due categorie: ”Normale” e ”Alte Prestazioni”. Tuttavia, sono rimasto deluso dall'attrezzatura ad alte prestazioni, che era piuttosto usurata e aveva opzioni limitate. Spero che l'hotel possa offrire di più.

The room was large and we could see the suwa lake. The beddings were prepared by staffs and breakfast was also good. We could also enjoy the onsen downstairs. Also they let us check out an hour later. Perfect experience

I really love this hotel! Stayed in Deluxe Twin Room, the hotel is gorgeous! The room I stayed was clean, new and big. If the bed could be more plushy, it would be even better! There are shuttle service provided, walk to shopping plaza was not too far and easy too. Enjoyed the hotspring facilities too.

Staying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay. Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort. One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere. Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates. The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through. The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon. In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us. In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.

這是我這次日本旅行最滿意的酒店。（其他兩間也很好雖然） 是一家剛重新裝修的温泉酒店，就在諏訪湖邊上。 設施：酒店是一泊二食，早餐晚餐都包含在房費了。6樓有一個室內温泉，和一個可以看到湖景的露台温泉。紅湯白湯，所以叫朱白吧。 餐廳在2樓，早餐晚餐都在餐廳，一樓也很大很乾凈，有歡迎的氣泡水飲品。 衞生：各處都很乾凈，尤其是温泉部。 環境：因為在湖邊，所以有大部分房間是可以看到湖景的，我們的房間雖然是酒店最小的房型，但是住兩人是很寬敞了（最多應該可以住4人）。這房型湖景比較偏，但是也能看到一點。走出酒店過了馬路就是湖，酒店的住客可以免費坐遊船，坐船人很少，景色真美。8月除了著名的諏訪湖花火大會 還有每天晚上10分鐘的小煙花，就在湖邊就能看到。 服務：服務很好，2樓餐廳有一位會説中文的工作人員真的非常好，叫李先生（Lee或者Li），因為他的解説，給晚餐的詳細介紹，讓我們對晚餐每個餐品的食材和做法都有了更好的瞭解。 因為我們晚餐後去山上看晚霞（《你的名字》的系守湖原型），下山不容易打車，酒店還幫我們準備了手電筒讓我們可以走下山。第二天早晨後也幫我們叫了車。總之是服務非常好的一家温泉酒店。 非常推薦！

It was the first night of my entire trip—and also the most expensive one. But it was absolutely worth it! Lake Suwa was right in front of the hotel. If you take the train, it might be a bit of a walk, but since I drove, the location was perfect. The hotel was incredibly spacious, and the onsen was lovely. Dinner (a full course meal) was exceptional, and breakfast was just as impressive—absolutely delicious! One thing I still wonder about: what were those insects outside the window at night? They clung to the glass, and I was afraid they might get inside. Thankfully, the window seals were excellent, so none of them made it indoors. Only the outdoor bath had a few, which was understandable. I truly hope I can go back again—with my mom next time!

We recently stayed at this newly opened hotel, which, although located quite a distance from the city, exceeded our expectations in every way. Being part of a well-known hotel chain, we were confident in the level of quality, and we’re happy to say it lived up to its reputation. One of the highlights of our stay was the onsen. It was incredibly clean, well-maintained, and provided the perfect way to unwind after a day of exploring. As soon as we arrived, we were greeted warmly with a welcome drink, which was a thoughtful and refreshing start to our stay. For families with children, this hotel goes above and beyond. There were fun and engaging activities available specifically for kids, with small prizes offered to keep them excited and entertained. This thoughtful touch really helped our children stay engaged throughout the stay, and gave us some time to relax as well. Even though the hotel is not located in the Hakuba area itself, it’s just a manageable drive away. We chose to stay here because the price was comparable to hotels in Hakuba, but with added amenities and a quieter environment. It turned out to be a great decision — we got the best of both worlds: a comfortable stay and access to skiing. We booked two rooms and requested adjoining ones with a connecting door. The hotel was able to accommodate this perfectly, which made it so much easier for our family to stay together while still having enough space. The breakfast, while somewhat limited in variety, featured fresh and high-quality local ingredients. The flavors were delicate yet satisfying, and it was clear the kitchen took pride in highlighting local produce. Service was another strong point of our stay. Every staff member we interacted with was kind, attentive, and genuinely eager to help. From check-in to check-out, their warm hospitality stood out. The hotel also offers ample parking, which is always a plus when traveling by car. Near the onsen area, there were vending machines for drinks and ice, as well as coin-operated washing machines. There were only three washers, which could have been an issue, but the staff managed it thoughtfully — when previous guests didn’t return promptly to pick up their laundry, the staff carefully placed their clean clothes in bags and stored them at the front desk to free up machines for others. That kind of proactive service really impressed us. Overall, this hotel provided a peaceful and convenient base for our winter trip. With clean facilities, thoughtful amenities, family-friendly features, and excellent service, we wouldn’t hesitate to stay here again. Highly recommended for families or anyone looking to relax in comfort while being just a short drive away from Hakuba’s ski resorts.

Excellent service. The onsen is super good. The room is super spacious. The view of Mt Asama from the hotel is gorgeous.

Some of the best customer service we've ever experienced. Ms. Abe was wonderful and her English was excellent. The outdoor onsen was perfect, truly beautiful. A big, well landscaped area, truly relaxing. All guests get to reserve 30 minutes of private use each evening, which was wonderful, but you can also go back during men's time, women's time, or mixed if you want to enjoy some more. The breakfast was also very good, and the room was sizeable. This was our favourite stay in Japan.