Prefettura di Nagano, Giappone: hotel con sorgenti termali

The hotel is quite far from the city but it comes with super great view. The room is so spacious despite being a bit old. The dinner and breakfast is also great. Highly recommend for those who would like to have leisure time.

We had a wonderful stay at Mercure Nagano Matsushiro Resort & Spa. The hotel has a perfect balance of comfort, relaxation, and authentic local charm. The staff were incredibly welcoming and attentive from the moment we arrived, making check-in smooth and stress-free. Our room was spacious, clean, and offered beautiful views of the surrounding mountains. Beds were comfortable, and the amenities were thoughtfully provided. One of the highlights was the onsen (hot spring)—a truly relaxing experience after a day of exploring Nagano. The spa area was clean, well-maintained, and never felt crowded. Breakfast and dinner at the hotel restaurant exceeded our expectations, with a great mix of Japanese and international options. The variety and quality of food made every meal enjoyable. The location is also excellent for sightseeing. Being close to Matsushiro Castle and other historic spots gave us a deeper appreciation of the area, while still being a short drive from Nagano city center. Overall, this resort is perfect for both families and couples who want to enjoy comfort, good food, and a true Japanese hot spring experience. We left feeling refreshed and would happily return again!

Le strutture dell'hotel sono un po' vecchie. È un hotel di sci in e fuori che rende il viaggio di sci più piacevole. Ottima struttura per gli sci.

La stanza è grande, ci vogliono solo 5 minuti per raggiungere il lago e c'è cibo e alloggio in abbondanza. Anche le sorgenti termali sono molto buone.

It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again.

a good hotel with view of the snowy mountain. even though we arrived late that night, friendly staff keep out room ready and the bath tube full of hot spring water. nice breakfast as well, the 2nd morning all cars covered with snow, they have tools to help clean your windows before you go. added value.

這是我這次日本旅行最滿意的酒店。（其他兩間也很好雖然） 是一家剛重新裝修的温泉酒店，就在諏訪湖邊上。 設施：酒店是一泊二食，早餐晚餐都包含在房費了。6樓有一個室內温泉，和一個可以看到湖景的露台温泉。紅湯白湯，所以叫朱白吧。 餐廳在2樓，早餐晚餐都在餐廳，一樓也很大很乾凈，有歡迎的氣泡水飲品。 衞生：各處都很乾凈，尤其是温泉部。 環境：因為在湖邊，所以有大部分房間是可以看到湖景的，我們的房間雖然是酒店最小的房型，但是住兩人是很寬敞了（最多應該可以住4人）。這房型湖景比較偏，但是也能看到一點。走出酒店過了馬路就是湖，酒店的住客可以免費坐遊船，坐船人很少，景色真美。8月除了著名的諏訪湖花火大會 還有每天晚上10分鐘的小煙花，就在湖邊就能看到。 服務：服務很好，2樓餐廳有一位會説中文的工作人員真的非常好，叫李先生（Lee或者Li），因為他的解説，給晚餐的詳細介紹，讓我們對晚餐每個餐品的食材和做法都有了更好的瞭解。 因為我們晚餐後去山上看晚霞（《你的名字》的系守湖原型），下山不容易打車，酒店還幫我們準備了手電筒讓我們可以走下山。第二天早晨後也幫我們叫了車。總之是服務非常好的一家温泉酒店。 非常推薦！

I like the dinner and breakfast. The onsen also quite pretty. The hotel dont feel dated n the view is incredible

We recently stayed at this newly opened hotel, which, although located quite a distance from the city, exceeded our expectations in every way. Being part of a well-known hotel chain, we were confident in the level of quality, and we’re happy to say it lived up to its reputation. One of the highlights of our stay was the onsen. It was incredibly clean, well-maintained, and provided the perfect way to unwind after a day of exploring. As soon as we arrived, we were greeted warmly with a welcome drink, which was a thoughtful and refreshing start to our stay. For families with children, this hotel goes above and beyond. There were fun and engaging activities available specifically for kids, with small prizes offered to keep them excited and entertained. This thoughtful touch really helped our children stay engaged throughout the stay, and gave us some time to relax as well. Even though the hotel is not located in the Hakuba area itself, it’s just a manageable drive away. We chose to stay here because the price was comparable to hotels in Hakuba, but with added amenities and a quieter environment. It turned out to be a great decision — we got the best of both worlds: a comfortable stay and access to skiing. We booked two rooms and requested adjoining ones with a connecting door. The hotel was able to accommodate this perfectly, which made it so much easier for our family to stay together while still having enough space. The breakfast, while somewhat limited in variety, featured fresh and high-quality local ingredients. The flavors were delicate yet satisfying, and it was clear the kitchen took pride in highlighting local produce. Service was another strong point of our stay. Every staff member we interacted with was kind, attentive, and genuinely eager to help. From check-in to check-out, their warm hospitality stood out. The hotel also offers ample parking, which is always a plus when traveling by car. Near the onsen area, there were vending machines for drinks and ice, as well as coin-operated washing machines. There were only three washers, which could have been an issue, but the staff managed it thoughtfully — when previous guests didn’t return promptly to pick up their laundry, the staff carefully placed their clean clothes in bags and stored them at the front desk to free up machines for others. That kind of proactive service really impressed us. Overall, this hotel provided a peaceful and convenient base for our winter trip. With clean facilities, thoughtful amenities, family-friendly features, and excellent service, we wouldn’t hesitate to stay here again. Highly recommended for families or anyone looking to relax in comfort while being just a short drive away from Hakuba’s ski resorts.

Ho vissuto due notti in un viaggio di famiglia.Abbiamo goduto un tempo facile sul campo di 70,000 chilometri, abbiamo tre hotel, chiesa e sala ricettiva.La colazione e la cena francese sono molto deliziosi e il servizio è anche buono. C'è un grande campo caldo qui, gli alberi verdi sono intagliati e un passo molto piacevole.Si consiglia di rimanere due notti, tre notti, non una.