Hokkaidō, Giappone: hotel Hotel con sorgenti termali

Great hotel in the heart of Hakodate. Breakfast is the best I have had in Japan in terms of quality and variety. It was quite affordable with great services, amenities, and location at the heart of Hakodate. Rooms are sizable. Not too far from train, bus, and tram services. Hotel staff even bothered to address and deal with a dying bird found outside their property that we saw and called the proper authorities.

Tutto perfetto, tranne la posizione della camera. Il personale è molto gentile, la colazione è abbondante, i servizi sono numerosi e anche la sorgente termale sotterranea è molto piacevole. Inoltre, l'addetto al parcheggio multipiano dell'hotel era sempre sorridente e non ha detto una sola parola di lamentela quando l'ho aiutato a caricare e scaricare la sua auto in poco tempo, quindi sono davvero contento di aver scelto questo hotel. Il giorno prima avevamo alloggiato in un hotel proprio accanto alla stazione e più tardi avevamo detto che ci sarebbe piaciuto rimanere lì per un paio di notti. Lo userò di nuovo. Grazie mille.

I have the land view room Dinner buffet has steak Breakfast buffet is average Room is modernly furnished, spacious and clean Public bathroom is at 2fl indoor only. Hotel has provided option to go to other hotel with outdoor facility Overall pleasant stay

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

Non importa il paesaggio, la cucina e l'atteggiamento del servizio non sono squisiti. Non portiamo camicie, ma possiamo aiutarci a indossare le mani. L'unico difetto è troppo lontano. Anche se torniamo in autobus esclusivi, ci vogliono quattro ore e mezza per un viaggio unico. Voglio fare una buona preparazione per la carta, ci torniamo quel giorno, L'aereo è stato cancellato da Zhuang Road a Zhuang, e il Zhuang ha torturato più di sei ore prima di tornare a Zhuang, anche se è ancora infallibile

因為是情侶酒店，只限成人，房間比一般酒店大，房間裏設備齊全，包括女士潔膚護膚用品！房間尚算乾淨！職員服務也錯！有包括早餐，但緊記要自己晚上主動叫職員安排早餐！否則不會提供！

Il servizio è medio e mi aspettavo di più dal nome del marchio. Non c'è acqua fornita. Quando richiesto tramite servizio in camera, sono state fornite 3 bottiglie. E ancora una volta non c'è acqua il secondo giorno. Molti ristoranti dell'hotel sono chiusi e hanno solo 2 opzioni. Il servizio ristorante è buono. Solo che il resto è per aspettativa. Abbiamo la camera che abbiamo prenotato e era pulita. La posizione è buona.

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

PORTOM delivers an exceptional standard of luxury, comfort, and personalized service. Key offerings include elegantly designed rooms with premium linens, high-end toiletries, and advanced technology such as smart lighting and entertainment systems. We enjoy their service. Exceptional customer service is essential, including multilingual staff, personalized greetings. The concierge offers bespoke experiences tailored to guests’ preferences. A five-star hotel’s goal is to anticipate guests’ needs, exceed expectations, and ensure a seamless, memorable stay marked by sophistication and care.

Room service and onsen is tiptop. Just location is a little far from the center. Probably only suitable for those using shinkasen transit. If you have JR pass, it will take 20 mins to go to center of hakodate where all the main activity are available.