Giava Orientale, Indonesia: hotel con terme

The hotel was fantastic, staff were so friendly and very helpful. So many incredible pools and amenities, we will definitely revisit.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

We booked two family rooms and only gave us one, horrible service took them 2 hours to figure out they were wrong. And refused to give us a satisfying compensation plan. I don't recommend this one at all.

Hotel perfetto per un weekend di cammino. La posizione è eccellente, solo a pochi passi dalle attrazioni locali. L'atmosfera è affascinante, e le camere sono tranquille e ben attrezzate.

Tempat nyaman, harga terjangkau. Murah pokoknya worth banget,,,, next bakal booking lg, thanks trip