Cheshire, Regno Unito: hotel Hotel con sorgenti termali

Second time we've stayed at this hotel. Very friendly staff, excellent service, nothing is too much trouble. Excellent place in the centre of Chester for shops and the Christmas market. Lovely rooms and excellent service in the restaurant. Would recommend and we will definitely be back.

Ottimo albergo Dietro l'hotel c'è un fiume... ottimo per una passeggiata mattutina! Mi piace.

Check in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.

Questa è la seconda volta che abbiamo soggiornato in questo hotel, e la nostra scelta è dovuta principalmente alla sua comoda posizione e al buon colazione. È molto vicino all'aeroporto e molto tranquillo di notte, circondato da fattorie e prati. Il buffet non è un tipico, ma è un menu con una grande varietà di opzioni, tutte di buon gusto. La decorazione del ristorante è anche bella, e sarete più che soddisfatti delle porzioni. Il personale del ristorante è passionato, amichevole e utile. Un punto di riferimento è che la zona di accoglienza è spesso circondata da ospiti, che è solo un'osservazione e non né positiva né negativa. I ricevitori fanno sempre il loro meglio e sono molto gentili e professionali. Tuttavia, la progettazione della stanza è un po' obsoleti.

Molto bellissimo circostante delle vecchie case di barca e del Museo della barca Facile da raggiungere e 5 minuti di auto a Cheshire Oaks e solo 30 minuti al Liverpool Centre L'hotel è pulito e aggiornato con un'adeguata struttura di svago. Un ottimo hotel per un prezzo di negoziazione attraverso Trip.com

Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read. reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent. generally Very disappointed.

I will be staying again, everything was positive from the service to cleanliness.

Was a nice hotel with modern amenities and a big gym and pool… The only draw back was limited variety on vegan choices in the restaurant, However I understand it is not for everyone…

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

Il check-in è stato molto facile e senza problemi con tre membri del personale che hanno controllato gli ospiti. Arriviamo ben prima del check-in alle 15:00, ma non c'era nessun check-in precoce nelle camere, quindi dovremmo tornare più tardi per controllare. La camera è stata adatta con letti confortevoli e cuscini di qualità che garantiscono un buon riposo. L'hotel è molto pulito e ben attrezzato, solo in basso è la posizione che non si trova a piedi dal centro della città, ma questo non è un interruttore di affari perché il parcheggio in questo hotel è molto più facile nelle periferie del centro della città.