They claim to be following international standards on their website (see screenshot), but it's far from it. Firstly, the main issue was that NOISY events were held late into the night. This is highly inconsiderate of the other guests in the hotel. Even my friend on the floor below us could hear it. If someone wants to have such an event, they need to book them into a different space, or just tell them it's not possible. Cleaning staff seem to ignore their own hotel policy. Stuck on the back of each room's door, is a sign that basically says we'll only clean your room if you hang the ”please clean” sign. Didn't do this, came back to see they'd been in. The next day, hung the ”do not disturb” sign, and they still came in!!! Didn't even leave hand towels, or top up toilet paper. We were always out all day, and literally only used the hotel for sleeping, so no need for the rooms to be tidied regularly. Also very frustrating because they are touching your belongings that you leave out, not expecting anyone to come into your room. The gym has a window that faces the road, which means passers by just stare at you working out. Not ideal for females, or anyone wanting privacy. Shower area doesn't have a door, so water splashes out sometimes. Bathroom in general is small and tight. Toilet paper holder in a really awkward spot. We take the toilet paper off so it's easier to use, but they keep putting it back on (ignoring the visual cues to not clean the room). Hairdryer doesn't work. No room service menu, or general information inside the room. Don't even know what number to call to get reception, as there's no list of phone numbers. Wouldn't help anyway, as the phone seems plugged in, but doesn't have a dial tone. Only one power socket between the two beds. The other sockets were on walls no where near the beds. Also, there are people who smoke inside the hotel. It should be mentioned on the website if it's a smoking one. It's absolutely disgusting, and the poor ventilation means the smell lingers. Staff have all been quite pleasant though, and always helpful. Unfortunate that some of them don't seem to follow their own rules.
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