Portogallo: hotel con palestra nella provincia di Distretto di Lisbona

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Ottimo soggiorno. La camera era pulita e spaziosa. Il personale era cordiale e disponibile. Ci hanno accolto ogni volta che passavamo dalla reception. Non eravamo venuti per lo spettacolo di luci, ma è stato bello averlo visto. Il parcheggio gratuito era incluso, ma potrebbe essere impegnativo per le auto di grandi dimensioni. Non abbiamo provato la colazione né cenato nel loro ristorante. Si può scegliere di non far pulire la camera e ricevere un buono da 5€ in cambio. Tenete presente che per ordini superiori a 5€ è necessario un buono ogni volta.

L'hotel non si trova in centro città, ma a dieci minuti a piedi c'è una stazione della metropolitana, il che rende facile raggiungere il centro storico. Essendo fuori città, prendere un taxi per l'aeroporto è molto comodo. La colazione dell'hotel è eccellente, con un'ampia varietà di opzioni e di buona qualità, oltre a un servizio eccezionale. SANA è una catena alberghiera portoghese, quindi la qualità e il servizio sono generalmente affidabili. L'hotel si trova proprio sulla rotta di volo, ma le camere sono ben insonorizzate, il che lo rende un luogo fantastico per osservare e fotografare gli aerei.

The Masa Hotel and Spa is in an excellent location and easily reached by the metro station about 10 minutes walk away. The room was exceptionally clean and the room had a mini bar, safe and was supplied with bath robes and disposable slippers. Also a litre bottle of water was a welcome addition. In regards to the breakfast. The first morning was perfect and the selection was very good. However the second morning I went earlier and it is best described as a chaotic mess. There was a large party of travellers who all descended the dining room at the same time and there was simply too many in at the same time. Maybe somone should have staggered the amount allowed in at once and allowed people to get their breakfast choice in a relaxed fashion rather than it resembling feeding time at the zoo! I stayed over the weekend the clocks went back and was reliably informed by reception staff that in Portugal the clocks went back on the Sunday night going into Monday which was proven to be completely inaccurate and could have caused problems for ongoing travel if they had been believed! It must be mentioned that the major disadvantage of this hotel is that it lies directly under the flight path of Lisbon Airport and from early morning there are plane after plane coming very frequently into land. Even with the windows closed it's still very noticeable. It's obviously not the hotels fault where it's situated, but if you want a peaceful stay then this hotel really isn't going to give you that. The spa and swimming pool I can not comment on as never used. Neither did I use the dining room for an evening meal. Despite the negative comments it is a lovely hotel simply spoiled by being under the flight path of the main airport.

Il colazione era molto buono con una grande selezione. Le letti erano anche buoni. Nel bagno solo doccia nel bagno...La zona Spa sauna e bagno a vapore si può davvero bisogno, entrambi estremamente piccolo e vecchio. La piscina sul tetto potrebbe essere usata se non vento.

Without box tissue provide at the room. Not enough power socket area at the desk area. The toilet is small and not convenience to hold anything inside.

Le donne delle pulizie sono molto gentili e i servizi sono abbastanza puliti. Gli spazi sono ben distribuiti e ogni appartamento è dotato di tutto il necessario. Forse sarebbe opportuno che la persona che ti aiuta con il check-in virtuale dimostrasse un po' più di empatia. Dopo tutto è andato tutto bene, tornerei sicuramente.

Siamo stati tre notti in questo splendido hotel. Posizione fantastica, camera vista fiume al 21 piano , colazione super con prodotti di qualità. Personale alla reception sempre gentile e disponibile. Tutto eccellente. Sicuramente se torneremo a lisbona , sceglieremo di nuovo il Myriad.

L'Hotel VIP Grand Lisboa si trova a circa 4 minuti a piedi dalla stazione della metropolitana Campo Pequeno, che è la linea gialla. Non è lontano dall'aeroporto, circa 10 minuti in taxi. È anche facile raggiungere il centro città o l'aeroporto con la metropolitana. C'è un bel ristorante nell'hotel. Puoi anche trovare alcuni piccoli ristoranti nelle vicinanze e un'area ristorazione a Sagres Campo Pequeno. La camera è spaziosa con vasca. Forniscono una bottiglia d'acqua ogni giorno, ma non c'è un bollitore per far bollire l'acqua e non forniscono bustine di caffè o tè. Per un hotel a quattro stelle, il numero di articoli da toeletta e asciugamani forniti quotidianamente è piuttosto incoerente. Ci sono molti posti auto sulla strada fuori dall'hotel, ma non c'è un posto specifico per il trasferimento dei taxi. La piscina all'aperto è chiusa nel mese di dicembre. Nel complesso, non è una cattiva scelta.

Era meglio di quanto mi aspettassi! Ero più soddisfatto perché il prezzo era conveniente. Tuttavia, la posizione è un po' ambigua, ma puoi prendere un taxi per raggiungere le attrazioni turistiche. Il supermercato è vicino